{
  "name": "Media Removal Review Removal Policies Dataset",
  "description": "Review removal policies of 20 platforms (Google, Yelp, Trustpilot, Indeed, Glassdoor, Clutch, G2 and more): official removal grounds, who can report, published review times, appeals, legal routes and official forms, with sources.",
  "creator": "Media Removal",
  "license": "https://creativecommons.org/licenses/by/4.0/",
  "url": "https://mediaremoval.com/review-removal-policies/",
  "date_modified": "2026-11-05",
  "citation": "Media Removal. (2026). Media Removal Review Removal Policies Dataset [Data set]. https://mediaremoval.com/review-removal-policies/",
  "notes": "Summaries of each platform's published policies. A null value means the platform does not publish that point, not that it does not exist. The official pages in `sources` are the authority.",
  "records": [
    {
      "platform": "Google Business Profile (Google Maps reviews)",
      "slug": "google-business-profile",
      "scope": "Reviews and ratings on Google Maps and on Google Business Profiles shown in Search.",
      "removal_grounds": [
        "fake-or-not-genuine",
        "fake-or-not-genuine",
        "incentivized",
        "conflict-of-interest",
        "off-topic",
        "hate-or-harassment",
        "other",
        "private-information",
        "profanity",
        "threats-or-violence",
        "spam-or-advertising",
        "duplicate",
        "impersonation",
        "other",
        "illegal-content"
      ],
      "who_can_report": "Google's Maps help explains how to report a review from the business's Reviews section on a computer or in the Google Maps app. Business owners can also report reviews on their own Business Profile or through the Reviews Management Tool; Google says any review can be reported, but only those that violate its policies are eligible for removal.",
      "claimed_profile_needed": null,
      "published_review_time": "Google says review evaluation typically takes several days.",
      "appeal": "yes",
      "legal_route": "yes",
      "eu_notice": "yes",
      "official_forms": [
        "https://support.google.com/contributionpolicy/answer/7445749",
        "https://support.google.com/business/workflow/9945796",
        "https://support.google.com/business/contact/merchant_extortion",
        "https://support.google.com/legal/troubleshooter/1114905"
      ],
      "sources": [
        "https://support.google.com/contributionpolicy/answer/7400114",
        "https://support.google.com/business/answer/16404809",
        "https://support.google.com/contributionpolicy/answer/16426540",
        "https://support.google.com/contributionpolicy/answer/7445749",
        "https://support.google.com/business/answer/4596773",
        "https://support.google.com/legal/troubleshooter/1114905",
        "https://support.google.com/maps/answer/6230175",
        "https://support.google.com/business/answer/3474050",
        "https://support.google.com/business/answer/14114287"
      ],
      "verified_at": "2026-11-04",
      "url": "https://mediaremoval.com/review-removal-policies/#google-business-profile"
    },
    {
      "platform": "Yelp",
      "slug": "yelp",
      "scope": "Reviews of businesses on Yelp.",
      "removal_grounds": [
        "conflict-of-interest",
        "incentivized",
        "spam-or-advertising",
        "not-a-real-experience",
        "other",
        "other",
        "off-topic",
        "hate-or-harassment",
        "threats-or-violence",
        "private-information",
        "other",
        "duplicate"
      ],
      "who_can_report": "Yelp users can report a review while logged in to a Yelp account, and business owners can report from their Yelp for Business account. Yelp says owners may need to claim their business page before they can report content from a business account.",
      "claimed_profile_needed": null,
      "published_review_time": "Yelp says moderator evaluation of a reported review may take several days.",
      "appeal": "yes",
      "legal_route": "yes",
      "eu_notice": "yes",
      "official_forms": [
        "https://www.yelp-support.com/article/How-do-I-report-content-that-violates-Yelp-s-Content-Guidelines-or-Terms-of-Service",
        "https://www.yelp-support.com/article/How-do-I-report-a-review",
        "https://www.yelp.com/support/contact/flagged_content"
      ],
      "sources": [
        "https://www.yelp-support.com/article/When-should-I-report-a-review",
        "https://www.yelp.com/guidelines",
        "https://www.yelp-support.com/article/How-do-I-report-a-review",
        "https://biz.yelp.com/support-center/article/How-do-I-remove-a-review",
        "https://www.yelp-support.com/article/Can-I-request-a-second-evaluation-of-something-I-reported-that-did-not-get-removed",
        "https://www.yelp-support.com/article/How-do-I-report-content-that-violates-Yelp-s-Content-Guidelines-or-Terms-of-Service",
        "https://www.yelp-support.com/article/Will-Yelp-remove-a-false-or-defamatory-review",
        "https://trust.yelp.com/recommendation-software/",
        "https://www.yelp-support.com/article/Digital-Services-Act?l=en_ie",
        "https://biz.yelp.com/support-center/article/How-do-I-respond-to-reviews-of-my-business",
        "https://trust.yelp.com/consumer-alerts/"
      ],
      "verified_at": "2026-11-04",
      "url": "https://mediaremoval.com/review-removal-policies/#yelp"
    },
    {
      "platform": "Trustpilot",
      "slug": "trustpilot",
      "scope": "Service reviews of businesses on Trustpilot.",
      "removal_grounds": [
        "hate-or-harassment",
        "threats-or-violence",
        "profanity",
        "defamation-court-order",
        "private-information",
        "spam-or-advertising",
        "off-topic",
        "impersonation",
        "not-a-real-experience",
        "conflict-of-interest",
        "incentivized",
        "outdated",
        "other"
      ],
      "who_can_report": "Trustpilot says all businesses and consumers can report reviews they think breach its guidelines. Businesses flag through their Trustpilot Business account, which they can do without claiming their profile; consumers can flag as a guest after verifying their email; and only businesses can report a review for defamation.",
      "claimed_profile_needed": "no",
      "published_review_time": null,
      "appeal": "yes",
      "legal_route": "yes",
      "eu_notice": "yes",
      "official_forms": [
        "https://help.trustpilot.com/s/article/How-to-flag-service-reviews-from-your-business-account",
        "https://help.trustpilot.com/s/article/How-consumers-can-flag-reviews-that-breach-our-guidelines",
        "https://help.trustpilot.com/s/contact-us",
        "https://trustpilot.my.site.com/trustedflaggers/s/trusted-flaggers-dsa-form"
      ],
      "sources": [
        "https://help.trustpilot.com/s/article/How-consumers-can-flag-reviews-that-breach-our-guidelines",
        "https://corporate.trustpilot.com/legal/for-reviewers/guidelines-for-reviewers",
        "https://corporate.trustpilot.com/legal/for-businesses/guidelines-for-businesses",
        "https://help.trustpilot.com/s/article/How-to-flag-service-reviews-from-your-business-account",
        "https://help.trustpilot.com/s/article/What-happens-after-businesses-flag-reviews",
        "https://corporate.trustpilot.com/legal/for-everyone/action-we-take",
        "https://help.trustpilot.com/s/article/EU-Digital-Services-Act-Contact-points-on-Trustpilot"
      ],
      "verified_at": "2026-11-04",
      "url": "https://mediaremoval.com/review-removal-policies/#trustpilot"
    },
    {
      "platform": "Facebook (Page Recommendations)",
      "slug": "facebook",
      "scope": "Recommendations and reviews on Facebook business Pages.",
      "removal_grounds": [
        "other",
        "defamation-court-order"
      ],
      "who_can_report": "Facebook's Help Center says you can report Recommendations that don't follow its Community Standards, using the report option on the Recommendation post. Defamation reports through its legal form must come from the injured person or an authorized representative, such as a lawyer.",
      "claimed_profile_needed": null,
      "published_review_time": null,
      "appeal": "yes",
      "legal_route": "yes",
      "eu_notice": "no",
      "official_forms": [
        "https://www.facebook.com/help/439579999521224",
        "https://www.facebook.com/help/548274415377576",
        "https://www.facebook.com/help/contact/430253071144967"
      ],
      "sources": [
        "https://www.facebook.com/help/439579999521224",
        "https://www.facebook.com/help/271128916342286",
        "https://www.facebook.com/help/contact/430253071144967",
        "https://www.facebook.com/help/346366453115924"
      ],
      "verified_at": "2026-11-04",
      "url": "https://mediaremoval.com/review-removal-policies/#facebook"
    },
    {
      "platform": "Better Business Bureau (BBB)",
      "slug": "bbb",
      "scope": "Customer reviews on BBB Business Profiles; BBB complaints follow a separate process.",
      "removal_grounds": [
        "not-a-real-experience",
        "incentivized",
        "conflict-of-interest",
        "other",
        "other",
        "private-information",
        "profanity",
        "other"
      ],
      "who_can_report": "BBB says businesses can challenge a review if they believe they did not interact with the reviewer. Before publication, the business can also confirm the customer interaction and respond.",
      "claimed_profile_needed": null,
      "published_review_time": null,
      "appeal": "no",
      "legal_route": "no",
      "eu_notice": "no",
      "official_forms": [
        "https://www.bbb.org/consumer/customer-reviews",
        "https://www.bbb.org/article/business/27841-bbb-business-tip-why-responding-to-your-customer-reviews-matters",
        "https://www.bbb.org/process-of-complaints-and-reviews/complaints",
        "https://www.bbb.org/consumer/portal"
      ],
      "sources": [
        "https://www.bbb.org/consumer/customer-reviews",
        "https://www.bbb.org/consumer/customer-reviews/process",
        "https://www.bbb.org/consumer/customer-reviews/faq",
        "https://www.bbb.org/consumer/customer-reviews/submission-terms",
        "https://www.bbb.org/terms-of-use",
        "https://www.bbb.org/article/business/27841-bbb-business-tip-why-responding-to-your-customer-reviews-matters",
        "https://www.bbb.org/process-of-complaints-and-reviews/complaints",
        "https://www.bbb.org/consumer/portal",
        "https://www.bbb.org/business/customer-reviews-policy"
      ],
      "verified_at": "2026-11-04",
      "url": "https://mediaremoval.com/review-removal-policies/#bbb"
    },
    {
      "platform": "Amazon",
      "slug": "amazon",
      "scope": "Customer reviews and star ratings of products sold on Amazon.com.",
      "removal_grounds": [
        "off-topic",
        "other",
        "other",
        "spam-or-advertising",
        "private-information",
        "profanity",
        "hate-or-harassment",
        "other",
        "hate-or-harassment",
        "other",
        "spam-or-advertising",
        "conflict-of-interest",
        "incentivized",
        "not-a-real-experience",
        "other",
        "impersonation",
        "illegal-content",
        "threats-or-violence",
        "other",
        "duplicate",
        "other",
        "fake-or-not-genuine"
      ],
      "who_can_report": "Amazon's Community Guidelines say customers can report a review using the Report button below it on the product detail page. Sellers who believe a competitor has attacked their product can report it through Seller Central.",
      "claimed_profile_needed": null,
      "published_review_time": null,
      "appeal": "no",
      "legal_route": "no",
      "eu_notice": "no",
      "official_forms": [
        "https://www.amazon.com/gp/help/customer/display.html?nodeId=GLHXEX85MENUE4XF",
        "https://account-status.amazon.com/report-review-compensation",
        "https://sellercentral.amazon.com/"
      ],
      "sources": [
        "https://www.amazon.com/gp/help/customer/display.html?nodeId=GLHXEX85MENUE4XF",
        "https://www.amazon.com/gp/help/customer/display.html?nodeId=G3UA5WC5S5UUKB5G",
        "https://www.amazon.com/gp/help/customer/display.html?nodeId=G8CXDFT9GLRRSV3G",
        "https://www.amazon.com/gp/help/customer/display.html?nodeId=G5VY882PY3GFTN6Z"
      ],
      "verified_at": "2026-11-04",
      "url": "https://mediaremoval.com/review-removal-policies/#amazon"
    },
    {
      "platform": "Sitejabber (SmartCustomer)",
      "slug": "sitejabber",
      "scope": "Reviews of businesses on SmartCustomer; sitejabber.com addresses now redirect to smartcustomer.com, where the Review Integrity Policy applies.",
      "removal_grounds": [
        "not-a-real-experience",
        "duplicate",
        "fake-or-not-genuine",
        "conflict-of-interest",
        "incentivized",
        "hate-or-harassment",
        "threats-or-violence",
        "off-topic"
      ],
      "who_can_report": "SmartCustomer says reviewers can flag a review they think is fake or doesn't meet its guidelines directly from the review page, and businesses can flag reviews on their profile that they believe are fraudulent or violate the guidelines through their account dashboard.",
      "claimed_profile_needed": null,
      "published_review_time": null,
      "appeal": "yes",
      "legal_route": "yes",
      "eu_notice": "no",
      "official_forms": [
        "https://www.smartcustomer.com/trust/review-integrity-policy-and-guidelines",
        "https://www.smartcustomer.com/trust/review-integrity-policy-and-guidelines"
      ],
      "sources": [
        "https://www.smartcustomer.com/trust/review-integrity-policy-and-guidelines",
        "https://www.smartcustomer.com/terms"
      ],
      "verified_at": "2026-11-04",
      "url": "https://mediaremoval.com/review-removal-policies/#sitejabber"
    },
    {
      "platform": "Indeed",
      "slug": "indeed",
      "scope": "Company reviews and ratings that current and former employees post on Indeed Company Pages.",
      "removal_grounds": [
        "not-a-real-experience",
        "duplicate",
        "incentivized",
        "illegal-content",
        "hate-or-harassment",
        "threats-or-violence",
        "profanity",
        "private-information",
        "off-topic",
        "other"
      ],
      "who_can_report": "Indeed's help article on company reviews explains how to report any review from its three-dot menu. Its employer article tells employers to find the review on their Company Page and use the Report option.",
      "claimed_profile_needed": "no",
      "published_review_time": "Indeed says it will review reported content and remove it within 1–2 business days if it breaks its guidelines.",
      "appeal": "yes",
      "legal_route": "yes",
      "eu_notice": "yes",
      "official_forms": [
        "https://www.indeed.com/help/job-seekers/articles/360046789111-company-reviews-best-practices-policies-and-guidelines",
        "https://indeedinc.my.site.com/employerSupport1/s/tscompanypageappeals",
        "https://www.indeed.com/help/job-seekers/contact",
        "https://dsa-reporting-and-appeals.indeed.com/"
      ],
      "sources": [
        "https://www.indeed.com/help/job-seekers/articles/360046789111-company-reviews-best-practices-policies-and-guidelines",
        "https://www.indeed.com/help/employers/articles/205297680",
        "https://www.indeed.com/legal",
        "https://www.indeed.com/help/job-seekers/articles/360026912831-adding-and-deleting-company-reviews",
        "https://www.indeed.com/help/employers/articles/policy-company-reviews"
      ],
      "verified_at": "2026-11-04",
      "url": "https://mediaremoval.com/review-removal-policies/#indeed"
    },
    {
      "platform": "Glassdoor",
      "slug": "glassdoor",
      "scope": "Company, interview and benefits reviews about employers on Glassdoor.",
      "removal_grounds": [
        "not-a-real-experience",
        "incentivized",
        "duplicate",
        "hate-or-harassment",
        "threats-or-violence",
        "private-information",
        "impersonation",
        "other",
        "off-topic",
        "spam-or-advertising",
        "outdated"
      ],
      "who_can_report": "Glassdoor's Community Guidelines say anyone can report content. Employers can also flag company or interview reviews from the Reviews section of the Employer Center.",
      "claimed_profile_needed": "no",
      "published_review_time": "Glassdoor says it will respond within 72 business hours with its decision on flagged content. It also limits how often the same content can be flagged.",
      "appeal": "yes",
      "legal_route": "yes",
      "eu_notice": "yes",
      "official_forms": [
        "https://help.glassdoor.com/s/article/Reporting-inappropriate-content",
        "https://help.glassdoor.com/s/article/Reporting-inappropriate-content",
        "https://help.glassdoor.com/s/digitalservices"
      ],
      "sources": [
        "https://help.glassdoor.com/s/article/Community-Guidelines",
        "https://help.glassdoor.com/s/article/I-m-an-employer-What-can-I-do-about-negative-reviews-on-Glassdoor",
        "https://www.glassdoor.com/about/trust/when-is-content-removed/",
        "https://help.glassdoor.com/s/article/Reporting-inappropriate-content",
        "https://www.glassdoor.com/about/terms/",
        "https://help.glassdoor.com/s/article/How-does-Glassdoor-respond-to-legal-requests-or-legal-action-to-find-out-who-posted-a-review"
      ],
      "verified_at": "2026-11-04",
      "url": "https://mediaremoval.com/review-removal-policies/#glassdoor"
    },
    {
      "platform": "G2",
      "slug": "g2",
      "scope": "Reviews of software products and services published on G2.com.",
      "removal_grounds": [
        "fake-or-not-genuine",
        "conflict-of-interest",
        "hate-or-harassment",
        "other",
        "outdated",
        "spam-or-advertising",
        "other"
      ],
      "who_can_report": "G2's Community Guidelines say anyone in the G2 community can report a published review they suspect breaks its guidelines by using the Report a Concern button on the review. Its Review Validity page tells anyone who suspects a review is invalid to report it.",
      "claimed_profile_needed": "no",
      "published_review_time": "G2's documentation says a concern submitted from Review Activity in my.G2 will be reviewed by its moderation team within 2 business days. The Review Validity page does not state a timeline.",
      "appeal": "yes",
      "legal_route": "no",
      "eu_notice": "yes",
      "official_forms": [
        "https://sell.g2.com/review-validity",
        "https://documentation.g2.com/docs/review-activity",
        "https://sell.g2.com/review-validity",
        "https://legal.g2.com/dsa-illegal-content-form"
      ],
      "sources": [
        "https://legal.g2.com/community-guidelines",
        "https://sell.g2.com/review-validity",
        "https://documentation.g2.com/docs/review-activity",
        "https://legal.g2.com/digital-services-act"
      ],
      "verified_at": "2026-11-04",
      "url": "https://mediaremoval.com/review-removal-policies/#g2"
    },
    {
      "platform": "Capterra",
      "slug": "capterra",
      "scope": "Capterra reviews; the unified G2 review flow applies from November 4, 2026. Earlier submissions retain their original rules.",
      "removal_grounds": [
        "fake-or-not-genuine",
        "conflict-of-interest",
        "hate-or-harassment",
        "private-information",
        "spam-or-advertising",
        "outdated",
        "other"
      ],
      "who_can_report": "Community members can flag published reviews.",
      "claimed_profile_needed": "no",
      "published_review_time": null,
      "appeal": "yes",
      "legal_route": "yes",
      "eu_notice": "no",
      "official_forms": [
        "https://legal.g2.com/community-guidelines",
        "https://documentation.g2.com/docs/review-activity"
      ],
      "sources": [
        "https://legal.g2.com/community-guidelines",
        "https://documentation.g2.com/docs/review-activity",
        "https://sell.g2.com/review-validity",
        "https://legal.g2.com/terms-of-use"
      ],
      "verified_at": "2026-11-05",
      "url": "https://mediaremoval.com/review-removal-policies/#capterra"
    },
    {
      "platform": "Clutch",
      "slug": "clutch",
      "scope": "Client reviews of B2B service providers on Clutch.co.",
      "removal_grounds": [
        "fake-or-not-genuine",
        "conflict-of-interest",
        "incentivized",
        "impersonation",
        "not-a-real-experience",
        "other",
        "off-topic",
        "outdated",
        "illegal-content"
      ],
      "who_can_report": "Clutch's Review Guidelines say anyone can report a review as inappropriate by contacting Clutch. Service providers can dispute a review on their profile from a company or contact they do not recognize.",
      "claimed_profile_needed": "no",
      "published_review_time": "In a dispute over an unrecognized reviewer, the reviewer has 2 weeks from the initial dispute to provide evidence of the collaboration. Clutch does not publish a review time for other reports.",
      "appeal": "no",
      "legal_route": "yes",
      "eu_notice": "no",
      "official_forms": [
        "https://help.clutch.co/en/knowledge/can-i-remove-a-review-from-an-unrecognized-user",
        "https://help.clutch.co/report-violations",
        "https://help.clutch.co/contact-us"
      ],
      "sources": [
        "https://help.clutch.co/en/knowledge/falsified-reviews-and-how-clutch-address-them",
        "https://clutch.co/review-guidelines",
        "https://help.clutch.co/en/knowledge/can-i-remove-a-review-from-an-unrecognized-user",
        "https://help.clutch.co/en/knowledge/what-does-review-under-dispute-mean",
        "https://clutch.co/terms",
        "https://help.clutch.co/en/knowledge/update-my-review",
        "https://help.clutch.co/submit-a-provider-response"
      ],
      "verified_at": "2026-11-04",
      "url": "https://mediaremoval.com/review-removal-policies/#clutch"
    },
    {
      "platform": "GoodFirms",
      "slug": "goodfirms",
      "scope": "Client reviews of service providers and software products on GoodFirms.",
      "removal_grounds": [
        "fake-or-not-genuine",
        "conflict-of-interest",
        "incentivized",
        "illegal-content",
        "spam-or-advertising",
        "other"
      ],
      "who_can_report": "GoodFirms' help center asks anyone who comes across a fake or fraudulent review to report it by email with the review details. A separate article tells vendors they may report a review on their profile that they believe is entirely fake, fraudulent or misleading.",
      "claimed_profile_needed": "no",
      "published_review_time": null,
      "appeal": "no",
      "legal_route": "yes",
      "eu_notice": "no",
      "official_forms": [
        "https://help.goodfirms.co/how-do-i-report-a-fake-fraudulent-or-inappropriate-review/"
      ],
      "sources": [
        "https://help.goodfirms.co/a-review-left-on-my-profile-appears-to-be-misleading-or-inaccurate-what-can-i-do/",
        "https://help.goodfirms.co/what-is-conflict-of-interest-in-a-review/",
        "https://www.goodfirms.co/terms-of-use",
        "https://help.goodfirms.co/how-do-i-report-a-fake-fraudulent-or-inappropriate-review/",
        "https://help.goodfirms.co/can-i-respond-to-reviews-left-on-my-goodfirms-profile/",
        "https://help.goodfirms.co/can-i-delete-my-review-on-goodfirms/",
        "https://help.goodfirms.co/how-can-i-edit-or-update-my-review-after-submission/"
      ],
      "verified_at": "2026-11-04",
      "url": "https://mediaremoval.com/review-removal-policies/#goodfirms"
    },
    {
      "platform": "Tripadvisor",
      "slug": "tripadvisor",
      "scope": "Reviews of hotels, restaurants, attractions and other travel listings on Tripadvisor.",
      "removal_grounds": [
        "not-a-real-experience",
        "conflict-of-interest",
        "fake-or-not-genuine",
        "incentivized",
        "off-topic",
        "hate-or-harassment",
        "threats-or-violence",
        "private-information",
        "profanity",
        "illegal-content",
        "spam-or-advertising",
        "other",
        "duplicate",
        "outdated",
        "other",
        "other"
      ],
      "who_can_report": "Business representatives who manage a listing can report a review from the Management Center. Travelers can report a review from the review box, using Problem with this review? on restaurant listings or Report this on attraction and accommodation listings.",
      "claimed_profile_needed": null,
      "published_review_time": "Tripadvisor says its moderators notify the person who reported a review of the outcome, and of their options for appeal, in the next 3-5 working days.",
      "appeal": "yes",
      "legal_route": "yes",
      "eu_notice": "no",
      "official_forms": [
        "https://www.tripadvisorsupport.com/en-US/hc/owner/articles/346",
        "https://www.tripadvisorsupport.com/en-US/hc/traveler/articles/395",
        "https://www.tripadvisorsupport.com/en-US/hc/owner/articles/342",
        "https://www.tripadvisor.com/Trust-lvBd3L1aU38Y.html"
      ],
      "sources": [
        "https://www.tripadvisor.com/Trust-lvBd3L1aU38Y.html",
        "https://www.tripadvisor.com/Trust-llmsjBtituuk.html",
        "https://www.tripadvisorsupport.com/en-US/hc/traveler/articles/624",
        "https://www.tripadvisorsupport.com/en-US/hc/owner/articles/346",
        "https://www.tripadvisorsupport.com/en-US/hc/owner/articles/342",
        "https://www.tripadvisorsupport.com/en-US/hc/traveler/articles/395",
        "https://www.tripadvisorsupport.com/en-US/hc/traveler/articles/623",
        "https://www.tripadvisorsupport.com/en-US/hc/traveler/articles/344",
        "https://www.tripadvisorsupport.com/en-US/hc/traveler/articles/348",
        "https://www.tripadvisorsupport.com/en-US/hc/owner/articles/347",
        "https://www.tripadvisorsupport.com/en-US/hc/owner/articles/341"
      ],
      "verified_at": "2026-11-04",
      "url": "https://mediaremoval.com/review-removal-policies/#tripadvisor"
    },
    {
      "platform": "Booking.com",
      "slug": "booking",
      "scope": "Guest reviews of accommodations booked through Booking.com.",
      "removal_grounds": [
        "not-a-real-experience",
        "other",
        "other",
        "other",
        "hate-or-harassment",
        "threats-or-violence",
        "profanity",
        "private-information",
        "spam-or-advertising",
        "fake-or-not-genuine",
        "conflict-of-interest",
        "incentivized",
        "impersonation",
        "off-topic",
        "illegal-content",
        "outdated",
        "other"
      ],
      "who_can_report": "Properties can contact Booking.com about a guest review from the Extranet inbox by choosing Guest Reviews as the topic. Booking.com also says anyone who spots something problematic can report it to its Customer Service team, and its reporting page offers a form for content users think might be illegal.",
      "claimed_profile_needed": null,
      "published_review_time": null,
      "appeal": "yes",
      "legal_route": "no",
      "eu_notice": "yes",
      "official_forms": [
        "https://partner.booking.com/en-us/help/property-page/general/how-request-removal-guest-review",
        "https://www.booking.com/content-moderation-policy/reporting-content-on-booking.en-us.html",
        "https://www.booking.com/content-moderation-policy/guest-reviews-standards.en-us.html"
      ],
      "sources": [
        "https://partner.booking.com/en-us/help/property-page/general/how-request-removal-guest-review",
        "https://www.booking.com/content-moderation-policy/content-guidelines.en-us.html",
        "https://www.booking.com/content-moderation-policy/guidelines-and-standards-for-reviews.en-us.html",
        "https://www.booking.com/content-moderation-policy/guest-reviews-standards.en-us.html",
        "https://www.booking.com/content-moderation-policy/reporting-content-on-booking.en-us.html",
        "https://www.booking.com/content-moderation-policy/content-verification-and-enforcement.en-us.html",
        "https://www.booking.com/content-moderation-policy/appealing-a-moderation-decision-and-appealing-process.en-us.html",
        "https://www.booking.com/content-moderation-policy/trusted-flaggers.en-us.html"
      ],
      "verified_at": "2026-11-04",
      "url": "https://mediaremoval.com/review-removal-policies/#booking"
    },
    {
      "platform": "Healthgrades",
      "slug": "healthgrades",
      "scope": "Patient reviews of doctors and other healthcare providers on Healthgrades, which Healthgrades also calls patient satisfaction surveys (a nine-question survey that can include an open-text comment).",
      "removal_grounds": [
        "hate-or-harassment",
        "profanity",
        "off-topic",
        "illegal-content",
        "spam-or-advertising",
        "private-information",
        "fake-or-not-genuine",
        "other"
      ],
      "who_can_report": "Providers can flag a patient survey for audit from their Healthgrades Pro account. The Editorial Policy also says users can flag inappropriate reviews through the link at the bottom of each post, and the FAQ asks providers who think someone has falsified a survey about them or their staff to use the Contact Us form.",
      "claimed_profile_needed": null,
      "published_review_time": null,
      "appeal": "no",
      "legal_route": "no",
      "eu_notice": "no",
      "official_forms": [
        "https://helpcenter.healthgrades.com/patient-reviews/how-to-flag-a-review-for-audit",
        "https://update.healthgrades.com/contactus"
      ],
      "sources": [
        "https://www.healthgrades.com/content/editorial-policy",
        "https://helpcenter.healthgrades.com/frequently-asked-questions",
        "https://helpcenter.healthgrades.com/patient-reviews/how-to-flag-a-review-for-audit",
        "https://helpcenter.healthgrades.com/patient-reviews/how-to-respond-to-a-review"
      ],
      "verified_at": "2026-11-04",
      "url": "https://mediaremoval.com/review-removal-policies/#healthgrades"
    },
    {
      "platform": "Zocdoc",
      "slug": "zocdoc",
      "scope": "Verified patient reviews of doctors and other providers on Zocdoc, including Zocdoc Patient Reviews and Partner Reviews collected through independent patient satisfaction survey providers.",
      "removal_grounds": [
        "profanity",
        "private-information",
        "spam-or-advertising",
        "other",
        "other",
        "not-a-real-experience",
        "conflict-of-interest"
      ],
      "who_can_report": "Zocdoc asks anyone who notices a review they believe may violate its Review Guidelines or Community Standards to contact it. Providers are directed to email trustandsafety@zocdoc.com, including about reviews from someone who did not interact with the practice or did not show up to the appointment.",
      "claimed_profile_needed": null,
      "published_review_time": null,
      "appeal": "no",
      "legal_route": "no",
      "eu_notice": "no",
      "official_forms": [
        "https://www.zocdoc.com/provider-help/en/articles/8834777-getting-started-with-reviews"
      ],
      "sources": [
        "https://www.zocdoc.com/provider-help/en/articles/8774561-patient-reviews",
        "https://www.zocdoc.com/about/verifiedreviews/",
        "https://www.zocdoc.com/patient-help/en/articles/8797278-reviews-faqs",
        "https://www.zocdoc.com/provider-help/en/articles/8834777-getting-started-with-reviews",
        "https://www.zocdoc.com/about/communitystandards/"
      ],
      "verified_at": "2026-11-04",
      "url": "https://mediaremoval.com/review-removal-policies/#zocdoc"
    },
    {
      "platform": "Avvo",
      "slug": "avvo",
      "scope": "Client reviews of attorneys on Avvo lawyer profiles.",
      "removal_grounds": [
        "not-a-real-experience",
        "conflict-of-interest",
        "other",
        "other",
        "hate-or-harassment",
        "private-information",
        "other"
      ],
      "who_can_report": "Attorneys who believe a review is not genuine, comes from a non-client such as an opposing party, or otherwise violates the Community Guidelines can flag or dispute it with Avvo's Customer Care team. The Community Guidelines also invite anyone to contact Avvo to report infractions.",
      "claimed_profile_needed": null,
      "published_review_time": null,
      "appeal": "no",
      "legal_route": "yes",
      "eu_notice": "no",
      "official_forms": [
        "https://www.avvo.com/support/requests/new",
        "https://www.avvo.com/support/community_guidelines"
      ],
      "sources": [
        "https://www.avvo.com/support/community_guidelines",
        "https://www.avvo.com/support/articles/914015-what-are-reviews.html",
        "https://www.avvo.com/support/articles/914017-can-i-find-out-who-posted-the-review.html",
        "https://www.avvo.com/support/requests/new",
        "https://www.avvo.com/support/articles/914018-reviews-and-the-avvo-rating.html"
      ],
      "verified_at": "2026-11-04",
      "url": "https://mediaremoval.com/review-removal-policies/#avvo"
    },
    {
      "platform": "Angi",
      "slug": "angi",
      "scope": "Homeowner reviews of home service professionals on Angi.",
      "removal_grounds": [
        "profanity",
        "hate-or-harassment",
        "off-topic",
        "private-information",
        "conflict-of-interest",
        "duplicate"
      ],
      "who_can_report": "Service professionals can ask Angi for help with concerns about a review; Angi says a team can investigate certain reviews to ensure they meet review requirements. Pros who believe a negative review resulted from an error on Angi's part are asked to start a chat or call support.",
      "claimed_profile_needed": null,
      "published_review_time": null,
      "appeal": "no",
      "legal_route": "no",
      "eu_notice": "no",
      "official_forms": [
        "https://intercom.help/angi/en/articles/11390652-reviews-frequently-asked-questions",
        "https://www.angi.com/landing/faq"
      ],
      "sources": [
        "https://www.angi.com/landing/faq",
        "https://intercom.help/angi/en/articles/11390710-what-s-the-status-of-a-review",
        "https://intercom.help/angi/en/articles/11390652-reviews-frequently-asked-questions",
        "https://intercom.help/angi/en/articles/11366545-how-to-respond-to-homeowner-reviews",
        "https://intercom.help/angi/en/articles/9829085-understanding-our-complaint-resolution-process"
      ],
      "verified_at": "2026-11-04",
      "url": "https://mediaremoval.com/review-removal-policies/#angi"
    },
    {
      "platform": "Houzz",
      "slug": "houzz",
      "scope": "Client reviews of home design and renovation professionals on Houzz.",
      "removal_grounds": [
        "conflict-of-interest",
        "not-a-real-experience",
        "fake-or-not-genuine",
        "incentivized",
        "other",
        "other",
        "hate-or-harassment",
        "profanity",
        "private-information",
        "off-topic",
        "spam-or-advertising",
        "other",
        "duplicate"
      ],
      "who_can_report": "Houzz asks professionals who don't recognize the client or project described in a review to reach out to its support team. EU residents can also report content they think may be illegal under EU law through the Illegal Content option of the Houzz Help Center form.",
      "claimed_profile_needed": null,
      "published_review_time": null,
      "appeal": "yes",
      "legal_route": "no",
      "eu_notice": "yes",
      "official_forms": [
        "https://help.houzz.com/s/contactsupport",
        "https://help.houzz.com/s/article/Digital-Services-Act"
      ],
      "sources": [
        "https://pro.houzz.com/pro-help/r/review-policy",
        "https://help.houzz.com/s/article/Why-does-it-say-my-review-cannot-be-published",
        "https://pro.houzz.com/pro-help/r/i-received-a-negative-review-what-should-i-do-next",
        "https://help.houzz.com/s/article/Digital-Services-Act"
      ],
      "verified_at": "2026-11-04",
      "url": "https://mediaremoval.com/review-removal-policies/#houzz"
    }
  ]
}