Terms and Conditions - Media Removal

Welcome to onlinemediaremoval.com (the “Site”). This Site is operated by Media Removal SLU, a Societat Limitada Unipersonal duly incorporated and existing under the laws of the Principality of Andorra, with operational offices in New York, NY, United States (“Media Removal,” “MR,” “we,” “us,” or “our”).

Please read these Terms of Use (“Terms”) carefully before using this Site or engaging our services. By accessing the Site or using any of our services, you (“User,” “Client,” or “you”) agree to be bound by these Terms. If you do not agree, please do not use the Site or our services.

Media Removal reserves the right to modify these Terms at any time by posting an updated version on the Site. Your continued use of the Site or our services after such changes constitutes your acceptance of the modified Terms.

These Terms govern your use of the Site. Clients who engage Media Removal’s services are additionally bound by a separate Service Agreement, which prevails over these Terms in case of conflict with respect to the contracted services.

1. Nature of Our Services

Media Removal provides online reputation management (“ORM”) and content removal services, including but not limited to: requesting the removal of online content, submitting takedown notices to third-party platforms, deindexing requests to search engines, suppression of negative content, and related advisory services.

Media Removal is not a law firm, and nothing on this Site or in any communication with us constitutes legal advice or creates an attorney-client relationship. If you require legal advice, you should consult a qualified attorney in your jurisdiction.

2. Important Disclaimer Regarding Content Removal and Reappearance

Content removal is not guaranteed to be permanent. While Media Removal uses commercially reasonable efforts to achieve the removal, suppression, or deindexing of content as agreed with each Client, you acknowledge and accept the following:

Third-party platforms control their own content. Final decisions about whether content is removed, restored, or remains visible rest with third parties such as Google, Bing, Reddit, Meta, X (Twitter), TikTok, YouTube, news outlets, hosting providers, and any other platform where content is published. Media Removal does not own, operate, or control these platforms.
Search engine algorithm updates may cause content to reappear. Search engines, including Google, regularly release algorithm updates (commonly known as “Google Updates,” “core updates,” or similar). These updates can change how content is indexed, ranked, and displayed in search results. As a consequence, content that was previously removed, suppressed, or deindexed may reappear in search results, sometimes weeks, months, or years after the original removal.
Republication and re-uploading. Original publishers, third parties, archives, mirror sites, scraper sites, or other actors may re-publish, re-upload, mirror, or otherwise reintroduce content that was previously removed. Media Removal has no control over such actions.
Platform policy changes. Third-party platforms may change their policies, terms, or moderation practices at any time. A change in those policies may cause previously removed content to be restored or new similar content to remain online.
Cached versions and archives. Even after successful removal, cached copies, archived versions (such as those hosted by the Internet Archive / Wayback Machine), or screenshots may persist outside Media Removal’s control.
No guaranteed timelines. Removal processes depend on third-party response times. Media Removal does not guarantee any specific timeline for removal, suppression, or deindexing.
Best-efforts service. Unless explicitly stated in writing in a separate service agreement, all services are provided on a best-efforts basis. No specific outcome, ranking, removal, or permanent suppression is guaranteed.

By engaging Media Removal’s suppression, deindexing, or removal services, you specifically acknowledge that Google and other search engines deploy algorithm updates on a regular and unpredictable basis, and that such updates have, in documented cases, caused previously suppressed or deindexed content to reappear in search results months or even years after successful removal.

You accept this risk as an inherent characteristic of the service and agree that the reappearance of content following such updates does not constitute a breach of these Terms or of any service agreement with Media Removal, and does not entitle you to any refund, credit, or claim, except as expressly provided in a separate written agreement.

3. Restrictions on Use of Materials

All materials contained on this Site, including text, graphics, logos, images, videos, software, methodologies, and underlying intellectual property, are owned by Media Removal or its affiliates and licensors and are protected by applicable intellectual property laws. You agree not to copy, reproduce, republish, transmit, modify, scrape, distribute, or create derivative works of any of the materials contained on the Site, except for your personal, non-commercial use, without the prior written approval of Media Removal.

4. Acceptable Use

You agree not to use the Site or our services for any unlawful purpose or for any purpose prohibited by these Terms. You specifically agree not to:

Submit false, misleading, fraudulent, or impersonating information to Media Removal;
Request the removal of content that you do not have a legitimate right to have removed;
Use our services to suppress lawful journalism, whistleblowing, consumer reviews protected by applicable law, court records that must remain public, regulatory disclosures, or any content whose removal would be unlawful in the relevant jurisdiction;
Use our services in connection with any harassment, defamation campaign, or violation of third-party rights;
Attempt to interfere with, disrupt, reverse-engineer, or gain unauthorized access to the Site or our systems.

Media Removal reserves the right to refuse, suspend, or terminate services at its sole discretion, including where a request appears unlawful, unethical, contrary to public interest, or outside the scope of our services. Media Removal will not engage in fraudulent DMCA notices, fabricated court orders, unauthorized access to third-party systems, or any other unlawful method of content removal.

5. Client Cooperation and Information Accuracy

You acknowledge that the success of any removal effort depends on the accuracy and completeness of the information you provide. You agree to:

Provide truthful, accurate, and complete information regarding the content you wish to address;
Confirm that you have the legal right or legitimate basis to request the removal;
Cooperate in a timely manner with information, documents, identification, or authorizations reasonably required by Media Removal or by third-party platforms.

Media Removal is not responsible for delays, denials, or unsuccessful outcomes resulting from inaccurate, incomplete, or untimely information provided by the Client.

6. Links to Other Sites

This Site may include links to other websites that are beyond the control of Media Removal. We are not responsible for the content of such sites, make no representations regarding them, and do not necessarily endorse the information, materials, products, or services contained on or accessible through such sites. You acknowledge that your linking to and use of any such third-party sites is solely at your own risk.

7. Disclaimer of Warranties

The Site and all materials, information, and services provided by Media Removal are provided “AS IS” and “AS AVAILABLE,” without warranty of any kind, express or implied. To the fullest extent permitted by law, Media Removal disclaims all express and implied warranties, including without limitation implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted availability.

Without limiting the foregoing, Media Removal does not warrant that:

Removal, suppression, or deindexing efforts will be successful;
Removed content will not reappear due to algorithm updates, republication, or third-party action;
The Site will be error-free, secure, or continuously available.

8. Limitation of Liability

To the fullest extent permitted by law, in no event shall Media Removal, its officers, directors, employees, partners, affiliates, contractors, or contributors to this Site be liable for any loss, injury, or damages — whether direct, indirect, special, incidental, punitive, exemplary, or consequential — including loss of revenue, profits, reputation, data, or goodwill, arising out of or in connection with your access to or use of the Site or our services, whether based on contract, tort (including negligence), strict liability, product liability, or any other legal theory, even if Media Removal has been advised of the possibility of such damages.

You hereby waive any and all such claims against Media Removal, its officers, directors, employees, partners, affiliates, contractors, and contributors. To the extent that any liability cannot be excluded as a matter of law, Media Removal’s total aggregate liability arising out of or in connection with these Terms or our services shall not exceed the total fees paid by you to Media Removal during the three (3) months immediately preceding the event giving rise to the claim.

Nothing in these Terms shall exclude or limit Media Removal’s liability for willful misconduct, gross negligence, or any other liability that cannot be excluded or limited under the mandatory laws of the Principality of Andorra, the State of New York, or any other applicable mandatory law.

You agree that the limitations set forth above are fundamental elements of this agreement and that the Site and our services would not be provided absent such limitations. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

9. Indemnification

You agree to indemnify, defend, and hold harmless Media Removal and its officers, directors, employees, partners, affiliates, and contributors from and against any and all liability, losses, claims, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

(i) your violation of these Terms; (ii) your submission of inaccurate, incomplete, fraudulent, or impersonating information; (iii) your posting or use of materials on this Site; (iv) any claim by a third party that content you requested be removed should not have been removed; and (v) your violation of any applicable law or third-party right.

Media Removal reserves the right to moderate and remove commentary on its social media channels. We may remove posts that are outside the original intent of the conversation, as well as those that are offensive, illegal, harassing, or that violate third-party rights. We may also remove posts that promote individual websites, services, or products for personal gain, or that disclose confidential information.

11. Privacy

Your use of the Site and our services is also governed by our Privacy Policy, which is incorporated by reference into these Terms. Media Removal complies with the Andorran Data Protection Act (Llei 29/2021, Llei qualificada de protecció de dades personals) and, where applicable, with the EU General Data Protection Regulation (GDPR) and U.S. state privacy laws including the California Consumer Privacy Act (CCPA/CPRA). Please review our Privacy Policy to understand how we collect, use, and protect your information.

12. Termination

Media Removal may suspend or terminate your access to the Site or to our services, with or without notice, at any time and for any reason, including violation of these Terms. Upon termination, the provisions of these Terms that by their nature should survive (including disclaimers, limitations of liability, indemnification, and dispute resolution) will continue to apply.

13. Governing Law and Dispute Resolution

Media Removal SLU is duly incorporated and existing under the laws of the Principality of Andorra, with operational offices in New York, NY, United States. The contracting and legally responsible party under these Terms is Media Removal SLU.

These Terms and any dispute, claim, or controversy arising out of or in connection with these Terms, the Site, or our services shall be governed by and construed in accordance with the laws of the Principality of Andorra, without regard to its conflict-of-laws principles and excluding the United Nations Convention on Contracts for the International Sale of Goods.

For Clients and Users residing in the United States, any dispute, claim, or controversy may, at the election of either party, be brought before the state or federal courts located in New York County, New York, United States, and both parties hereby submit to the personal jurisdiction of such courts for that purpose. For Clients and Users residing outside the United States, the competent courts of the Principality of Andorra (Batllia d’Andorra) shall have exclusive jurisdiction.

In the alternative, Media Removal may, at its sole option, elect to submit any dispute to binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (or its Consumer Arbitration Rules where applicable), with the seat of arbitration in New York, NY, conducted in English.

To the maximum extent permitted by applicable law, you and Media Removal each waive any right to a jury trial and to participate in any class action, collective action, or representative proceeding. If you are a consumer residing in a jurisdiction whose mandatory consumer protection laws grant you the right to bring claims in your local courts, nothing in these Terms shall be construed as a waiver of such mandatory rights.

14. Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy and any Service Agreement signed between you and Media Removal, constitute the entire agreement between the parties regarding the Site and our services. In case of conflict between these Terms and a signed Service Agreement, the Service Agreement shall prevail with respect to the contracted services.
Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
No waiver. Our failure to enforce any right or provision shall not be deemed a waiver.
Assignment. You may not assign these Terms without our prior written consent. Media Removal may assign them freely to any successor or affiliate.
Force majeure. Media Removal is not liable for failures or delays caused by events beyond its reasonable control, including but not limited to natural disasters, government actions, internet outages, or third-party platform disruptions.
Language. These Terms are executed in English. Any translation is provided for convenience only; the English version shall prevail in case of discrepancy.

15. Contact

If you have questions about these Terms, please contact us at:

Media Removal SLU Esteve Albert 12, Andorra la Vella AD 500 Santa Coloma, Andorra
U.S. Operations Office: 100 Church Street, 8th Floor, New York City, New York, 10007, United States of America, New York 10007, United States
Email: contact@mediaremoval.com