Terms and Conditions

Acceptance of terms

These Terms and Conditions form a binding agreement between you (“you” or “the Client”) and Media Removal (“Media Removal”, “we”, “us” or “our”). By accessing our website, requesting an assessment or engaging our services, you confirm that you have read, understood and agree to be bound by these terms. If you do not agree, please do not use our website or services.

Where we agree a separate written proposal or service agreement with you, that document and these terms apply together. If there is a conflict, the signed proposal prevails for the specific engagement it covers.

Definitions

• Services: the content removal and online reputation management work we agree to carry out for you.
• Content: the specific posts, reviews, profiles, articles, threads or other material you ask us to address.
• Platform: any third-party website, search engine, social network or service that hosts or displays the Content.
• Engagement: a specific piece of work agreed between you and us, as described in a proposal, order or written confirmation.

Our services

Media Removal helps individuals and organisations address harmful or unwanted online content and manage their online reputation. Our work focuses on:

• Content removal: identifying and requesting the removal of specific content from platforms, such as defamatory articles, fake or unfair reviews, harmful posts and threads, impersonation or fake profiles, and similar material, through the platform’s own channels and on policy or legal grounds where appropriate.
• Online reputation management: work to improve how you are represented online, including suppressing negative results with positive, accurate content.

The exact scope of each Engagement, including the specific Content and platforms, is agreed with you in advance. We act only on Content that you are entitled to ask us to address.

Eligibility

You must be at least 18 years old and have the legal capacity to enter into a contract to use our services. If you engage us on behalf of a company or another person, you confirm that you are authorised to do so and to bind that party to these terms.

Your responsibilities

To allow us to carry out the Services, you agree to:

• Provide accurate, complete and up-to-date information about your case.
• Confirm that you have the right to request action on the Content, and that doing so does not infringe anyone else’s rights.
• Use our services for lawful purposes only, and not to suppress truthful information that there is a legal obligation to keep available, or to harass or harm others.
• Respond to our reasonable requests for information or documentation in good time.

We may decline or stop an Engagement if we believe the request is unlawful, abusive or outside the scope of our services.

Quotes, fees and payment

Fees are set out in the proposal or quote we provide for your Engagement. Unless stated otherwise, quotes are valid for the period noted and may be revised if the scope of the work changes. Payment terms, including any deposit and the schedule for the balance, are those agreed in writing. Where applicable, taxes are added in accordance with the law.

Refunds and cancellations

Because our work involves time, research and submissions made on your behalf, refunds are handled according to the terms of your specific Engagement. Any agreed refund or guarantee will be set out in your proposal. If you wish to cancel an Engagement, please tell us in writing as soon as possible, and we will confirm the position for work already carried out.

No guarantee of results

We use reasonable skill and care, and we draw on our experience to give your case the best chance of success. However, the removal of online content ultimately depends on decisions made by third-party platforms, search engines and, in some cases, courts, which are outside our control. For this reason, unless we expressly agree a specific guarantee in writing for your Engagement, we do not promise any particular outcome, timescale or that content will be permanently removed.

Third-party platforms

Our work often requires us to interact with third-party platforms, each with its own policies and processes. We are not responsible for the actions, decisions, delays or availability of those platforms, nor for content reappearing after removal due to actions by third parties. Our website may also link to third-party sites, which we do not control and are not responsible for.

Intellectual property

All content on our website, including text, graphics, logos and design, is owned by Media Removal or our licensors and is protected by intellectual property law. You may not copy, reproduce or reuse it without our written permission. Any materials we prepare specifically for your Engagement are governed by the terms of that Engagement.

Confidentiality

We treat the information you share with us about your case as confidential and use it only to provide the Services and as described in our Privacy Policy. We expect the same discretion from you regarding our methods, proposals and any non-public information you receive from us.

Limitation of liability

To the fullest extent permitted by law, Media Removal is not liable for any indirect, incidental or consequential losses, or for loss of profit, revenue, data or reputation, arising from the use of our website or services. Our total liability for any claim connected with an Engagement is limited to the fees you paid us for that Engagement. Nothing in these terms limits liability that cannot be limited by law.

Indemnification

You agree to indemnify and hold Media Removal harmless from any claims, losses or costs arising from your breach of these terms, from inaccurate information you provide, or from your request to act on Content that you were not entitled to have addressed.

Term and termination

These terms apply while you use our website and for the duration of any Engagement. Either party may end an Engagement in line with the terms agreed for it. We may suspend or end your access to our services if you breach these terms or use them unlawfully. Provisions that by their nature should survive termination, including those on liability, confidentiality and intellectual property, will continue to apply.

Governing law

These terms are governed by the laws of Spain, and any dispute connected with them or with our services is subject to the jurisdiction of the competent courts of Spain, unless the law that applies to you requires otherwise. The governing law and jurisdiction should be confirmed by a qualified adviser before publication.

Changes to these terms

We may update these Terms and Conditions from time to time. The current version is always the one published on this page, with the “Last updated” date shown at the top. Your continued use of our website or services after a change means you accept the updated terms.