Review Removal Policies: Google, Yelp, Trustpilot and 17 More

Google Business Profile (Google Maps reviews)

Covers: Reviews and ratings on Google Maps and on Google Business Profiles shown in Search.

Google says any review can be reported, but only reviews that violate its Maps content policy are eligible for removal, such as fake or conflict-of-interest reviews, off-topic rants, harassment or personal information. Business owners can report reviews from their Business Profile or the Reviews Management Tool, check the status there and file a one-time appeal. Google allows content that describes negative experiences in a respectful manner.

What it removes

• Fake or not genuine

  Google says contributions must reflect a genuine experience at a place or business, and fake engagement is not allowed and will be removed. This includes content not based on a real experience, content that does not accurately represent the location, and content posted from multiple accounts by or at the request of one person.

  SourceMaps User Generated Content Policy Help, Prohibited & restricted content

• Fake or not genuine

  Google's rating manipulation rules prohibit unusual volumes or patterns of reviews that suggest an effort to manipulate a rating.

  SourceMaps User Generated Content Policy Help, Prohibited & restricted content

• Incentivized

  Paid reviews or ratings, including those paid for in kind, are not allowed. Google says incentivized or biased reviews will be removed, including reviews posted after an incentive was offered to revise or remove a review.

  SourceMaps User Generated Content Policy Help, Prohibited & restricted content

• Conflict of interest

  Reviews based on a conflict of interest are not allowed, including current or former employment, contracts or consulting, and personal or professional ties such as competitors or family.

  SourceMaps User Generated Content Policy Help, Prohibited & restricted content

• Off-topic

  Content must be based on the reviewer's experience at a specific location. General, political or social commentary and personal rants are not allowed.

  SourceMaps User Generated Content Policy Help, Prohibited & restricted content

• Hate or harassment

  Google does not allow content posted to harass people or businesses, including specific threats of harm and doxxing, or content that dehumanizes, belittles or vilifies people based on a protected characteristic.

  SourceMaps User Generated Content Policy Help, Prohibited & restricted content

• Other

  Google's offensive content rules prohibit using its products to attack individuals or groups and prohibit unsubstantiated allegations of unethical behavior or criminal wrongdoing.

  SourceMaps User Generated Content Policy Help, Prohibited & restricted content

• Private information

  Posting someone's personal information without consent is not allowed. Names are allowed when they are part of the business name or belong to a public-facing professional doing business under their name.

  SourceMaps User Generated Content Policy Help, Prohibited & restricted content

• Profanity or obscene language

  Google says it removes obscene and profane content, including profanity used to offend others or to emphasize criticism.

  SourceMaps User Generated Content Policy Help, Prohibited & restricted content

• Threats or violence

  Content that facilitates or encourages serious physical harm, and violent or gory content intended to be shocking, sensational or gratuitous, is not allowed.

  SourceMaps User Generated Content Policy Help, Prohibited & restricted content

• Spam or advertising

  Users may not post promotional or commercial content, or include email addresses, phone numbers, social media links or website links in reviews.

  SourceMaps User Generated Content Policy Help, Prohibited & restricted content

• Duplicate

  Google does not allow posting the same content multiple times, from one account or several.

  SourceMaps User Generated Content Policy Help, Prohibited & restricted content

• Impersonation

  Posing as a person, group or organization, or as a verified authoritative source, is not allowed.

  SourceMaps User Generated Content Policy Help, Prohibited & restricted content

• Other

  Google calls negative-review extortion scams a serious policy violation with its own report form. It says these scams may involve a sudden increase in 1-star and 2-star reviews, followed by someone demanding money, goods or services in exchange for removing them.

  SourceGoogle Business Profile Help, Report negative review extortion scams on your Business Profile

• Illegal content

  Separately from its content policy, Google says users can report Maps content they believe violates local law.

  SourceMaps User Generated Content Policy Help, Legal Removals

How to request removal

1. On Google Maps, search for the business, select it, open Reviews, scroll to the review, select Menu and then Report Review, complete the form and submit it.

   SourceMaps User Generated Content Policy Help, Report or Fix Content

2. A business owner can instead report from the Business Profile: select Read reviews, select Report next to the review, choose a reason such as Spam or Profanity, and select Send report.

   SourceGoogle Business Profile Help, Report inappropriate reviews on your Business Profile

3. In the Reviews Management Tool, the owner confirms the Google account linked to the profile, selects the business, chooses Report a new review for removal, selects Report next to the review, picks a reason in the new tab and selects Submit.

   SourceGoogle Business Profile Help, Report inappropriate reviews on your Business Profile

4. The owner can check the report's status in the Reviews Management Tool: Decision pending (not yet evaluated) or Report reviewed - no policy violation, which can be appealed once.

   SourceGoogle Business Profile Help, Report inappropriate reviews on your Business Profile

5. To appeal, the owner opens the Reviews Management Tool, chooses Check the status of a review I reported previously and appeal options, selects Appeal eligible reviews, picks up to 10 reviews, selects Submit an appeal, fills out the form and submits it; Google emails the result.

   SourceGoogle Business Profile Help, Report inappropriate reviews on your Business Profile

Official forms and pages

• Report or Fix ContentSteps for anyone to report a review on Google Maps that breaks Google's content policy.
• Reviews Management ToolBusiness owners report reviews on their profile, check report status and appeal; it asks you to sign in to the Google account that manages the profile.
• Merchant extortion report formBusiness owners reporting a sudden increase in negative reviews tied to demands for money, goods or services to remove them.
• Report Content On GoogleLegal reporting tool for Google Maps content believed to violate local law, such as defamation or content a court has found unlawful.

Our related service: Google Review Removal Service

Yelp

Covers: Reviews of businesses on Yelp.

Yelp's moderators remove reviews that break its Content Guidelines, such as conflict-of-interest or incentivized reviews, reviews not based on the writer's own consumer experience, and threats, hate speech or private information. Yelp says it generally lets users stand behind what they write and doesn't take sides in factual disputes. Separately, its automated recommendation software decides which reviews are recommended; that is not removal, since not-recommended reviews stay accessible on the page.

What it removes

• Conflict of interest

  Yelp may remove a review if the reviewer appears to be a competitor, a current or former employee or otherwise affiliated with the business, or a friend, family member or peer of the owner, even if they insist they were an uninfluenced customer.

  SourcesYelp Support Center, When should I report a review?Yelp, Content Guidelines

• Incentivized

  Yelp may remove a review if the reviewer was paid or otherwise incentivized to write it. Its guidelines also say businesses should never ask customers to write reviews.

  SourcesYelp Support Center, When should I report a review?Yelp, Content Guidelines

• Spam or advertising

  Yelp may remove a review if the reviewer is promoting the business or a competitor. Its guidelines restrict promotional content to Yelp advertising products posted through a business account.

  SourcesYelp Support Center, When should I report a review?Yelp, Content Guidelines

• Not based on a real experience

  Yelp may remove a review that isn't based on the reviewer's own consumer experience, for example one that describes someone else's experience, relies on what the reviewer heard from a friend or saw in the news, is about a different business, only mentions the business's hours, offerings or policies, or mainly disputes another Yelper's review.

  SourcesYelp Support Center, When should I report a review?Yelp, Content Guidelines

• Other

  Yelp may remove reviews about extraordinary circumstances, such as COVID-19 or media-fueled stories.

  SourceYelp Support Center, When should I report a review?

• Other

  Yelp may remove a review that appears to be plagiarized from another source. Its guidelines also say not to use third-party AI tools or chatbots to create or revise reviews.

  SourcesYelp Support Center, When should I report a review?Yelp, Content Guidelines

• Off-topic

  Yelp's guidelines say reviews are not the place for rants about political views, a business's employment practices or other unrelated circumstances, and should cover the specific location the reviewer visited or contacted.

  SourceYelp, Content Guidelines

• Hate or harassment

  Yelp may remove reviews containing hate speech, and its guidelines say there is no place for harassment or other displays of bigotry.

  SourcesYelp Support Center, When should I report a review?Yelp, Content Guidelines

• Threats or violence

  Yelp may remove reviews containing threatening language.

  SourcesYelp Support Center, When should I report a review?Yelp, Content Guidelines

• Private information

  Yelp may remove reviews containing private information about employees or patrons. Full names of professionals such as doctors, lawyers or realtors are allowed in certain cases.

  SourcesYelp Support Center, When should I report a review?Yelp, Content Guidelines

• Other

  Yelp's guidelines say reviewers should not threaten to post, or offer to remove, a negative review as a way to extract payment from a business.

  SourceYelp, Content Guidelines

• Duplicate

  Yelp's guidelines ask users not to post repeatedly about the same experience on a business page or post the same content to multiple business pages.

  SourceYelp, Content Guidelines

How to request removal

1. Log in: reporting requires a Yelp account, or a Yelp for Business account for owners, who may need to claim the business page first.

   SourceYelp Support Center, How do I report a review?

2. Find the review, select the three-dot More Options menu and choose Report Review.

   SourceYelp Support Center, How do I report a review?

3. Include specific, verifiable information that helps Yelp's moderators check the claims.

   SourcesYelp Support Center, When should I report a review?Yelp for Business Support Center, How do I remove a review?

4. Moderators evaluate the review against the Content Guidelines and email a decision to the address on the account; if the review is removed, the reviewer is notified. Owners can hover over the flag icon next to the review to see its status.

   SourceYelp Support Center, How do I report a review?

5. If the review was not removed, contact Yelp Support to ask for a second evaluation.

   SourceYelp Support Center, Can I request a second evaluation of something I reported that did not get removed?

Official forms and pages

• Report content that violates Yelp's Content GuidelinesLinks to the report steps for reviews, photos, Talk posts, profiles, messages and business owner comments; reporting requires a logged-in Yelp account.
• How do I report a review?Step-by-step reporting of a review from Yelp for Business, yelp.com or the Yelp apps.
• Questionable contentYelp Support contact form for questions about the response to a report or to request a second evaluation.

Our related service: Yelp Review Removal Service

Trustpilot

Covers: Service reviews of businesses on Trustpilot.

Trustpilot removes reviews that breach its guidelines or where it is legally required. Businesses can flag a review for one of five reasons: harmful or illegal, personal information, advertising or promotional, not based on a genuine experience, or about a different business; consumers have similar reasons. It says it won't remove a review just because a business dislikes or disagrees with it. For some reasons the business first asks the reviewer to fix the problem or share information within 3 days, and can then flag the review to Trustpilot's Content Integrity Team if it isn't resolved.

What it removes

• Hate or harassment

  Under harmful or illegal content, Trustpilot can remove content that negatively targets people or a group of people based on who they are, such as their religion, ethnicity, nationality, race or gender.

  SourcesTrustpilot Help Center, How consumers can flag reviews that breach our guidelinesTrustpilot, Guidelines for reviewers

• Threats or violence

  Trustpilot can remove content that incites or glorifies harm, including descriptions of violence, threats of harm, abusive behavior and promoting self-harm.

  SourcesTrustpilot Help Center, How consumers can flag reviews that breach our guidelinesTrustpilot, Guidelines for businesses

• Profanity or obscene language

  Trustpilot can remove obscene content, such as severe profanity or disturbing material.

  SourcesTrustpilot Help Center, How consumers can flag reviews that breach our guidelinesTrustpilot, Guidelines for businesses

• Defamation or court order

  Trustpilot lists defamation as harmful or illegal content, defined as a false statement about a person or business that harms its reputation and leads to significant financial loss. It says an opinion such as not liking the service isn't defamation, and only businesses can report a review for defamation.

  SourcesTrustpilot, Guidelines for businessesTrustpilot, Guidelines for reviewers

• Private information

  Trustpilot can remove another person's personal information, such as someone's name, phone number or email address. Information already on the business's Trustpilot profile or website, or details the reviewer included about themselves, is not grounds for removal.

  SourcesTrustpilot Help Center, How consumers can flag reviews that breach our guidelinesTrustpilot, Guidelines for businesses

• Spam or advertising

  Trustpilot can remove a review that promotes an unrelated business or product, including unauthorised advertisements, links to another business, promotional codes and calls to action, or that promotes scams, incentives for writing reviews, clickbait or spam such as random numbers and letters.

  SourcesTrustpilot Help Center, How consumers can flag reviews that breach our guidelinesTrustpilot, Guidelines for reviewers

• Off-topic

  Trustpilot can remove a review that purely advertises a political, religious or ethical view, including reviews written only about topics trending in the news or on social media rather than a genuine experience.

  SourceTrustpilot Help Center, How consumers can flag reviews that breach our guidelines

• Impersonation

  Trustpilot can remove content that promotes misinformation or impersonation, which it says includes rumors confirmed by the authorities as false, medicinal product claims and AI-generated content.

  SourceTrustpilot Help Center, How consumers can flag reviews that breach our guidelines

• Not based on a real experience

  Trustpilot can remove a service review if the reviewer wasn't eligible to write a review about the business. Consumers can use this flagging reason only for service reviews and only when logged in.

  SourceTrustpilot Help Center, How consumers can flag reviews that breach our guidelines

• Conflict of interest

  Trustpilot says people with a special relationship to the business can't write a review about it, such as the owner, immediate family, someone working with or for the business, a shareholder or a competitor.

  SourcesTrustpilot Help Center, How consumers can flag reviews that breach our guidelinesTrustpilot, Guidelines for reviewers

• Incentivized

  Trustpilot says a review can be removed if the reviewer was paid to write a fake review, and that a reviewer isn't eligible if they received or were offered an incentive, such as discounts, promo codes or refunds, in connection with writing or editing a review.

  SourcesTrustpilot Help Center, How consumers can flag reviews that breach our guidelinesTrustpilot, Guidelines for reviewers

• Outdated

  Trustpilot lists a review that isn't about a recent experience as one the reviewer wasn't eligible to write; it says recent typically means within the last 12 months.

  SourcesTrustpilot Help Center, How consumers can flag reviews that breach our guidelinesTrustpilot, Guidelines for reviewers

• Other

  A business can flag a review that is about a different business, and can point Trustpilot to another of its claimed domains where the review belongs.

  SourcesTrustpilot Help Center, How to flag service reviews from your business accountTrustpilot, Guidelines for businesses

How to request removal

1. In Trustpilot Business, go to Manage reviews > Service reviews > Inbox, find the review and click the flag icon.

   SourceTrustpilot Help Center, How to flag service reviews from your business account

2. Choose one of the five flagging reasons and, if asked, a more specific reason; a review can be flagged for only one reason at a time.

   SourcesTrustpilot Help Center, How to flag service reviews from your business accountTrustpilot Help Center, What happens after businesses flag reviews?

3. After reading the guidelines, check the box to continue flagging and click Continue, then highlight the problematic content where asked.

   SourceTrustpilot Help Center, How to flag service reviews from your business account

4. For personal information or a review about a different business, send the reviewer a request to update the review; for a review not based on a genuine experience, request information that helps identify them and their experience if you haven't already. The reviewer has 3 days to respond, and you get an email with the outcome.

   SourceTrustpilot Help Center, How to flag service reviews from your business account

5. If the problem isn't resolved, you can flag the review to Trustpilot's Content Integrity Team; check the box confirming you understand that misusing the flagging tool breaches the Guidelines for Businesses, and click Submit.

   SourceTrustpilot Help Center, How to flag service reviews from your business account

6. Track the report from the flag icon below the review or under Manage reviews > Service reviews > Flagging activity; Trustpilot informs the business whether the review stays online or is taken offline.

   SourceTrustpilot Help Center, What happens after businesses flag reviews?

Official forms and pages

• Flag service reviews from a Trustpilot Business accountStep-by-step flagging for businesses through Trustpilot Business, which requires a business account (free to sign up).
• How consumers can flag reviewsFlagging by consumers with the flag icon on a review; it can be done as a guest after verifying an email address.
• Trustpilot contact formContacting Trustpilot for businesses without an account or to flag other content, such as usernames or profile pictures.
• Trusted Flaggers - Report illegal contentIllegal content reports from organisations awarded Trusted Flagger status by a Digital Services Coordinator.

Our related service: Trustpilot Review Removal Service

Facebook (Page Recommendations)

Covers: Recommendations and reviews on Facebook business Pages.

Facebook says you can report Recommendations that don't follow its Community Standards, and that it reviews reports and may remove Recommendations that break them; star-only Recommendations can't be reported. Its guidance asks people to base Recommendations on personal experience and not to recommend a business whose Page they help manage, and it says it doesn't verify whether reviewers bought or used what they review. A Page can turn Recommendations off, which removes the rating and reviews from the Page.

What it removes

• Other

  Facebook says it may remove Recommendations that don't follow its Community Standards.

  SourcesFacebook Help Center, Report a Recommendation or review about a business Page on FacebookFacebook Help Center, Recommend a business on Facebook

• Defamation or court order

  Facebook has a separate Defamation Reporting Form. Depending on the country selected, the form says Facebook cannot act on allegedly defamatory content without a court order establishing that it is unlawful.

  SourceFacebook Help Center, Defamation Reporting Form

How to request removal

1. On the business Page, click Reviews under Details below the cover photo.

   SourceFacebook Help Center, Report a Recommendation or review about a business Page on Facebook

2. Click See all next to Recent reviews.

   SourceFacebook Help Center, Report a Recommendation or review about a business Page on Facebook

3. Click the Options icon in the top right of the Recommendation post and select Report post.

   SourceFacebook Help Center, Report a Recommendation or review about a business Page on Facebook

4. Follow the on-screen instructions to complete the report.

   SourceFacebook Help Center, Report a Recommendation or review about a business Page on Facebook

Official forms and pages

• Report a Recommendation or review about a business Page on FacebookSteps to report a Page Recommendation that doesn't follow the Community Standards.
• Turn Recommendations on or off for your business PagePage settings to turn Recommendations off, which removes the rating and reviews from the Page.
• Defamation Reporting FormContent the injured person or their authorized representative believes is defamatory.

Better Business Bureau (BBB)

Covers: Customer reviews on BBB Business Profiles; BBB complaints follow a separate process.

BBB vets customer reviews and sends them to the business before they are published: it checks that a marketplace interaction took place, removes inappropriate language and personal information, and does not accept anonymous or compensated reviews. A business that believes it never interacted with the reviewer can challenge the review, and BBB then asks the reviewer to substantiate the interaction. BBB says it cannot guarantee the accuracy or truthfulness of any single review, and complaints, unlike reviews, cannot be deleted once submitted.

What it removes

• Not based on a real experience

  BBB says it checks that a marketplace interaction took place before a review is published and may ask a consumer to substantiate the experience. Only the original consumer who had the interaction may file a review, with an exception for incapacitated consumers.

  SourcesBBB, BBB customer reviewsBBB, Process of complaints and reviewsBBB, Frequently asked questions about customer reviews

• Incentivized

  BBB does not accept reviews where the consumer was compensated directly or indirectly, including reviews tied to a discount or gift and reviews from mystery shoppers paid by a third party or the company.

  SourcesBBB, BBB customer reviewsBBB, Frequently asked questions about customer reviews

• Conflict of interest

  When submitting a review, the reviewer certifies that it is their genuine opinion and that they have no personal or business affiliation with the business.

  SourceBBB, BBB customer review submission terms

• Other

  BBB does not accept anonymous reviews; reviewers provide their name, which is shared with the business to help confirm the interaction.

  SourcesBBB, BBB customer reviewsBBB, Frequently asked questions about customer reviewsBBB, BBB customer review submission terms

• Other

  A consumer may file either a complaint or a review about an issue, not both; if they file a complaint about the same business, the review will not be posted.

  SourcesBBB, Frequently asked questions about customer reviewsBBB, BBB customer review submission terms

• Private information

  BBB removes personal information from a review before it is published.

  SourcesBBB, BBB customer reviewsBBB, BBB customer review submission terms

• Profanity or obscene language

  BBB removes inappropriate language from a review before it is published.

  SourcesBBB, BBB customer reviewsBBB, BBB customer review submission terms

• Other

  BBB's Terms of Use prohibit user content that is defamatory, harassing, threatening, false, fraudulent or misleading, and say BBB may remove or refuse any user content in its sole discretion.

  SourceBBB, Terms of Use

How to request removal

1. BBB sends each review to the business before it is published.

   SourcesBBB, Frequently asked questions about customer reviewsBBB, Process of complaints and reviews

2. The business can confirm the customer interaction and respond to the review.

   SourceBBB, BBB customer reviews

3. If the business believes it did not interact with the reviewer, it can challenge the review, and BBB contacts the reviewer to request substantiation of the marketplace interaction.

   SourceBBB Business Tip: Why responding to your customer reviews matters

Official forms and pages

• BBB customer reviewsHow BBB verifies reviews and lets the business confirm the interaction and respond before publication.
• Why responding to your customer reviews matters (BBB Business Tip)Explains that a business can challenge a review when it believes it did not interact with the reviewer.
• How BBB Complaints Are HandledThe separate complaint process: forwarding to the business, response times, closing statuses and how long complaints stay on the profile.
• BBB consumer portalHow reviewers remove their own review from their BBB account.

Our related service: BBB Review and Profile Removal Service

Amazon

Covers: Customer reviews and star ratings of products sold on Amazon.com.

Amazon's Community Guidelines list what product reviews may not contain, and Amazon says reviews that violate its policies are subject to being removed or not published. Customers can report a review with the Report button below it, sellers can report a suspected attack by a competitor through Seller Central, and Amazon removes reviews from anyone with a financial interest in the product.

What it removes

• Off-topic

  Amazon does not allow reviews that only focus on sellers and their customer service, ordering issues and returns, shipping packaging, product condition and damage, or shipping cost and speed. It says that feedback belongs in seller feedback or customer service channels.

  SourceAmazon Customer Service, Community Guidelines

• Other

  Comments on price are allowed when related to the product's value, but pricing comments about an individual experience and comments about availability at a specific store are not.

  SourceAmazon Customer Service, Community Guidelines

• Other

  Content must be written in a language the Amazon site supports; Amazon.com supports English and Spanish, and content mixing languages is not allowed.

  SourceAmazon Customer Service, Community Guidelines

• Spam or advertising

  Amazon does not allow repetitive text, nonsense or gibberish, content made only of punctuation and symbols, or ASCII art.

  SourceAmazon Customer Service, Community Guidelines

• Private information

  Reviews must not invade privacy or share personal information such as phone numbers, email addresses, mailing addresses, license plates or order numbers.

  SourceAmazon Customer Service, Community Guidelines

• Profanity or obscene language

  Amazon does not allow profanity, obscenities or name-calling.

  SourceAmazon Customer Service, Community Guidelines

• Hate or harassment

  Amazon does not allow harassment or threats, or attacks on people you disagree with.

  SourceAmazon Customer Service, Community Guidelines

• Other

  Amazon does not allow libel, defamation or inflammatory content.

  SourceAmazon Customer Service, Community Guidelines

• Hate or harassment

  Amazon does not allow expressions of hatred based on characteristics such as race, ethnicity, nationality, gender, gender identity, sexual orientation, religion, age or disability, or promotion of organizations that use such hate speech.

  SourceAmazon Customer Service, Community Guidelines

• Other

  Links to other products on Amazon are allowed, but links to external sites, phishing or malware sites, and URLs with referrer tags or affiliate codes are not.

  SourceAmazon Customer Service, Community Guidelines

• Spam or advertising

  Amazon does not allow content whose main purpose is to promote a company, website, author or special offer, and does not allow reviews written as a form of promotion.

  SourcesAmazon Customer Service, Community GuidelinesAmazon Customer Service, Customer Reviews

• Conflict of interest

  Amazon removes reviews posted by someone with a financial interest in the product or another conflict of interest, including reviews of products from friends, relatives, employers, business associates or competitors, and negative reviews from a seller on a competitor's product.

  SourcesAmazon Customer Service, Community GuidelinesAmazon Customer Service, Customer Reviews

• Incentivized

  Customers may not create, edit or remove a review in exchange for compensation such as payments, refunds, discounts, products, gift cards, warranties or services. Amazon says reviews influenced by compensation through any channel violate its guidelines and may be removed.

  SourceAmazon Customer Service, Community Guidelines

• Not based on a real experience

  Customers may not post a review of a product before it has been delivered; Amazon says reviews should be based on actual experience with the product.

  SourceAmazon Customer Service, Community Guidelines

• Other

  Customers may only post their own content or content they have permission to use, and may not post content that infringes others' intellectual property or other proprietary rights.

  SourceAmazon Customer Service, Community Guidelines

• Impersonation

  Amazon does not allow customers to impersonate a person or organization.

  SourceAmazon Customer Service, Community Guidelines

• Illegal content

  Amazon does not allow content that encourages illegal activity, such as violence, illegal drug use, underage drinking, child or animal abuse or fraud.

  SourceAmazon Customer Service, Community Guidelines

• Threats or violence

  Amazon does not allow content that promotes or threatens physical or financial harm to yourself or others, including terrorism, and does not allow jokes or sarcastic comments about causing harm.

  SourceAmazon Customer Service, Community Guidelines

• Other

  Amazon does not allow statements or claims about preventing or curing serious medical conditions or severe symptoms, for any product.

  SourceAmazon Customer Service, Community Guidelines

• Duplicate

  Amazon says it does not allow, and will remove, multiple negative reviews of the same product from a single customer.

  SourceAmazon Customer Service, Customer Reviews

• Other

  Amazon's guidelines say not to post from multiple accounts or coordinate with other people.

  SourceAmazon Customer Service, Community Guidelines

• Fake or not genuine

  Amazon says it has a zero tolerance policy for any review designed to mislead or manipulate customers, and that any attempt to manipulate reviews, including by contributing false, misleading or inauthentic content, is strictly prohibited.

  SourcesAmazon Customer Service, Customer ReviewsAmazon Customer Service, Anti-Manipulation Policy for Customer Reviews

How to request removal

1. On the product detail page, find the review you want to report.

   SourceAmazon Customer Service, Community Guidelines

2. Select Report, the button located below the review.

   SourceAmazon Customer Service, Community Guidelines

3. In the popup, select the reason for your report and submit it to Amazon.

   SourceAmazon Customer Service, Community Guidelines

Official forms and pages

• Report button below the reviewReporting an individual product review that may break the Community Guidelines.
• Report Review Compensation formReporting an offer of compensation to create, edit or remove a review; the link opens an Amazon sign-in page.
• Seller Central (Report Abuse)Sellers reporting a suspected attack on their product by a competitor, from Get Support or the Account Health Dashboard; requires a Seller Central account.

Sitejabber (SmartCustomer)

Covers: Reviews of businesses on SmartCustomer; sitejabber.com addresses now redirect to smartcustomer.com, where the Review Integrity Policy applies.

SmartCustomer's Review Integrity Policy says reviews that break its primary rules will be removed, and that reviews are never removed simply because they are negative. Businesses can flag a review they believe is fraudulent or breaks the guidelines through their account dashboard, and the moderation team investigates.

What it removes

• Not based on a real experience

  Reviews must be based on the reviewer's own firsthand experience; second-hand accounts are not allowed.

  SourceSmartCustomer, Review Integrity Guidelines

• Duplicate

  SmartCustomer allows one review per transaction and removes duplicate reviews.

  SourceSmartCustomer, Review Integrity Guidelines

• Fake or not genuine

  No fake or fraudulent reviews are allowed, including paid reviews and reviews submitted on behalf of someone else.

  SourceSmartCustomer, Review Integrity Guidelines

• Conflict of interest

  People who own, work for or are closely associated with a business can't review it.

  SourceSmartCustomer, Review Integrity Guidelines

• Incentivized

  Accepting anything of value, such as discounts, gift cards, cash or giveaway entries, in exchange for a business review isn't allowed, even if disclosed. SmartCustomer permits incentives for product reviews only under conditions, including clear disclosure in the review.

  SourceSmartCustomer, Review Integrity Guidelines

• Hate or harassment

  SmartCustomer does not allow hate speech or harassment in reviews.

  SourceSmartCustomer, Review Integrity Guidelines

• Threats or violence

  SmartCustomer does not allow threats in reviews.

  SourceSmartCustomer, Review Integrity Guidelines

• Off-topic

  Reviews must be relevant, and content that doesn't describe a real customer experience will be removed.

  SourceSmartCustomer, Review Integrity Guidelines

How to request removal

1. Flag the review you believe is fraudulent or breaks the guidelines through your business account dashboard, rather than handling it directly with the reviewer.

   SourceSmartCustomer, Review Integrity Guidelines

2. SmartCustomer says it investigates the report.

   SourceSmartCustomer, Review Integrity Guidelines

Official forms and pages

• Business account dashboard (flag a review)Businesses flagging reviews on their profile that they believe are fraudulent or break the guidelines.
• Flag on the review pageReviewers flagging a review they think is fake or doesn't meet the guidelines.

Indeed

Covers: Company reviews and ratings that current and former employees post on Indeed Company Pages.

Indeed says reviews stay up unless they break its content guidelines, and that it reviews reported content and removes it within 1–2 business days if it breaks them. It does not edit reviews, only the reviewer can delete one, and a review that breaks the guidelines may be redacted, with the text removed and the star rating kept.

What it removes

• Not based on a real experience

  Reviews may only be written about companies the reviewer works for or has worked for.

  SourceIndeed Help Center, Company Reviews: Best Practices, Policies, and Guidelines

• Duplicate

  Indeed allows one review or answer per person, per company.

  SourceIndeed Help Center, Company Reviews: Best Practices, Policies, and Guidelines

• Incentivized

  Indeed says it may remove reviews if there is evidence the reviewer was paid, or forced or pressured to post.

  SourceIndeed Help Center, Company Reviews: Best Practices, Policies, and Guidelines

• Illegal content

  Reviews may not contain unlawful, fraudulent, libelous or defamatory statements.

  SourceIndeed Help Center, Company Reviews: Best Practices, Policies, and Guidelines

• Hate or harassment

  Discriminatory or abusive statements and discriminatory slurs are not allowed.

  SourceIndeed Help Center, Company Reviews: Best Practices, Policies, and Guidelines

• Threats or violence

  Threatening statements are not allowed.

  SourceIndeed Help Center, Company Reviews: Best Practices, Policies, and Guidelines

• Profanity or obscene language

  Obscene or otherwise inappropriate material is not allowed.

  SourceIndeed Help Center, Company Reviews: Best Practices, Policies, and Guidelines

• Private information

  Reviews should not include personal information about the reviewer or others, personal details about someone outside their role at a company, or non-public information.

  SourceIndeed Help Center, Company Reviews: Best Practices, Policies, and Guidelines

• Off-topic

  Irrelevant or unhelpful content and reviews of the company's products or services do not belong in company reviews.

  SourceIndeed Help Center, Company Reviews: Best Practices, Policies, and Guidelines

• Other

  Indeed's guidelines also exclude suggestions for actions against the company, attempts to make factual claims about the company instead of sharing an experience, legal claims, and someone else's words or content. Indeed says reviews are not a place to report crimes, share internal company information or make claims of illegal activity, and that it may remove such content.

  SourceIndeed Help Center, Company Reviews: Best Practices, Policies, and Guidelines

How to request removal

1. Find the review on the Company Page.

   SourceIndeed Employer Help Center, Managing Company Reviews

2. Click or tap the three dots on the review and select Report review.

   SourceIndeed Help Center, Company Reviews: Best Practices, Policies, and Guidelines

3. Choose the best reason from the menu and click or tap Submit.

   SourceIndeed Help Center, Company Reviews: Best Practices, Policies, and Guidelines

4. Indeed reviews the content and, if it breaks the guidelines, removes it within 1–2 business days; it says it will not update you about the outcome.

   SourceIndeed Help Center, Company Reviews: Best Practices, Policies, and Guidelines

Official forms and pages

• Report review (three-dot menu on a review)Reporting a company review that breaks Indeed's guidelines.
• Company Page Appeals formForm that Indeed's Managing Company Reviews article links for reporting a review that does not follow its guidelines.
• Contact Indeed Customer ServiceIndeed's Terms of Service say to contact Indeed if you believe user content violates its Terms or policies.
• DSA reporting formForm for reporting suspected illegal content on Indeed under the EU Digital Services Act.

Our related service: Indeed Review Removal Service

Glassdoor

Covers: Company, interview and benefits reviews about employers on Glassdoor.

Glassdoor says it removes reviews that break its Community Guidelines, including reviews it has evidence were incentivized or coerced, but it never removes content simply because it is negative and employers cannot pay to have reviews removed. It stays neutral in factual disputes and generally does not consider evidence from parties with a vested interest in removing a review.

What it removes

• Not based on a real experience

  Reviews should be the reviewer's own honest opinion and experience with a current or former employer.

  SourceGlassdoor, Community Guidelines

• Incentivized

  Glassdoor says it removes content when it has evidence that users were incentivized or coerced into leaving it.

  SourceGlassdoor, Community Guidelines

• Duplicate

  Each person may post one review per employer, per year, per review type, and Glassdoor says it removes reviews when it finds evidence of abuse of this policy.

  SourcesGlassdoor, Community GuidelinesGlassdoor Help Center, I'm an employer. What can I do about negative reviews on Glassdoor?

• Hate or harassment

  The guidelines prohibit abuse, targeted abuse, insults or profanity used to harass, hateful content, and slurs or offensive stereotypes.

  SourceGlassdoor, Community Guidelines

• Threats or violence

  Violent threats, wishes of harm, and incitement or glorification of violence are not allowed.

  SourceGlassdoor, Community Guidelines

• Private information

  Reviews may not identify the reviewer or include contact information about the reviewer or others, and users may not reveal the identity of another user or a non-executive in a way that is unwanted or unwarranted. Negative comments about identifiable individuals are allowed only for people in the highest positions, such as C-suite executives or founders, and only when the content describes their behavior or performance at work.

  SourceGlassdoor, Community Guidelines

• Impersonation

  Users may not intentionally impersonate another person.

  SourceGlassdoor, Community Guidelines

• Other

  Users may not post confidential, non-public internal company information, such as merger and acquisition details, source code or customer lists.

  SourceGlassdoor, Community Guidelines

• Off-topic

  Glassdoor rejects content that does not relate to an employer, is only a review of a product or service, or is not relevant to understanding workplace culture.

  SourceGlassdoor, Community Guidelines

• Spam or advertising

  Advertising, self-promotion and other irrelevant links are not allowed in reviews.

  SourceGlassdoor, Community Guidelines

• Outdated

  New reviews must relate to jobs held or interviews conducted within the last five years. Glassdoor says it does not remove or archive existing reviews because of their age.

  SourcesGlassdoor, Community GuidelinesGlassdoor, When Does Glassdoor Remove User Content?

How to request removal

1. On the company profile, click the ellipses icon in the upper right-hand corner of the review and click Report.

   SourceGlassdoor Help Center, Flagging Content on Glassdoor

2. Choose the reason for the report from the drop-down menu.

   SourceGlassdoor Help Center, Flagging Content on Glassdoor

3. If a text box appears, explain why you are reporting the review in 400 characters or less; only Glassdoor's Trust & Safety team sees this message.

   SourceGlassdoor Help Center, Flagging Content on Glassdoor

4. Click Submit. Employers can instead go to the Employer Center, select Reviews, click the Flag icon below the review, explain the issue and click Send.

   SourceGlassdoor Help Center, Flagging Content on Glassdoor

Official forms and pages

• Report option on a reviewReporting a company, interview or benefits review thought to break the Terms of Use or Community Guidelines.
• Flag icon in the Employer CenterLets employers flag company or interview reviews from the Reviews section of the Employer Center.
• Digital Services contact formGlassdoor's point of contact for Digital Services Act matters, including notice and action and complaints in the EEA.

Our related service: Glassdoor Review Removal Service

G2

Covers: Reviews of software products and services published on G2.com.

G2 says it rejects or removes reviews that it finds inauthentic or that break its Community Guidelines, and anyone in the G2 community can report a published review with Report a Concern. It says it does not edit or remove reviews at a seller's request, cannot reject reviews simply for being generic, and will never suppress or hide negative reviews.

What it removes

• Fake or not genuine

  G2 does not allow fake or inauthentic reviews that are not tied to the reviewer's own direct experience, reviews written on someone else's behalf, or reviews submitted under a false identity. Its Review Validity page says signs of inauthenticity lead to rejection or removal.

  SourcesG2, Community GuidelinesG2, Review Validity

• Conflict of interest

  Employees of the company that makes the product, and employees of a direct competitor, may not review it. Reviewers also may not review products from their current employer or its competitors.

  SourceG2, Community Guidelines

• Hate or harassment

  Reviews may not contain vulgar, disrespectful or offensive language, including harassment based on race, gender, religion, nationality, ethnicity, political group, sexual orientation or other characteristics.

  SourceG2, Community Guidelines

• Other

  Reviews may not include confidential or proprietary third-party information that the reviewer is not authorized to share.

  SourceG2, Community Guidelines

• Outdated

  G2 requires reviews to be based on experiences from the past two years.

  SourceG2, Community Guidelines

• Spam or advertising

  Spam, including gibberish text, is not allowed, nor is content that uses deceptive means to generate traffic, posts unsolicited promotions or manipulates content.

  SourceG2, Community Guidelines

• Other

  Plagiarized or copied content is not allowed in reviews.

  SourceG2, Community Guidelines

How to request removal

1. Open the three-dot menu in the top-right corner of the review and choose Report a Concern.

   SourceG2, Review Validity

2. Explain as specifically as possible why the review appears invalid, focusing on objective issues rather than tone or minor spelling errors, then select Submit Concern.

   SourceG2, Review Validity

3. Send any supporting documents or screenshots by replying to the confirmation email G2 sends after the concern is received.

   SourceG2, Review Validity

4. G2's moderation team reconsiders the review and may email you for more documentation or when there is an update or resolution.

   SourceG2, Review Validity

Official forms and pages

• Report a Concern (three-dot menu on a review)Reporting a published review believed to be invalid or to break G2's Community Guidelines.
• Report a concern in my.G2 (Reviews > Review Activity)Sellers' route for reporting a review from the Reviews found table in their my.G2 account.
• Email: concerns@g2.comEmail alternative for sending a review concern to G2.
• DSA Illegal Content FormReports of illegal content under the EU Digital Services Act.

Our related service: G2 Review Removal Service

Capterra

Covers: Capterra reviews; the unified G2 review flow applies from November 4, 2026. Earlier submissions retain their original rules.

Suspected invalid reviews can be reported for moderation. Reporting does not guarantee removal, and negative reviews are not suppressed.

What it removes

• Fake or not genuine

  Invented experiences and false identities are prohibited.

  SourceG2, Unified Community Guidelines

• Conflict of interest

  Employees cannot review their employer or its competitors.

  SourceG2, Unified Community Guidelines

• Hate or harassment

  Harassing and offensive content is prohibited.

  SourceG2, Unified Community Guidelines

• Private information

  Unauthorized confidential information is prohibited.

  SourceG2, Unified Community Guidelines

• Spam or advertising

  Spam, unsolicited promotions and copied reviews are prohibited.

  SourceG2, Unified Community Guidelines

• Outdated

  Experiences must be within the past two years.

  SourceG2, Unified Community Guidelines

• Other

  AI assistance requires qualifying identity verification and genuine experience; it cannot fabricate claims.

  SourceG2, Unified Community Guidelines

How to request removal

1. In my.G2 Review Activity, open the review and choose Report a concern.

   SourceG2 Documentation, Review Activity

2. Provide a title, reason and supporting comment, then submit the concern.

   SourceG2 Documentation, Review Activity

3. The moderation team evaluates the report.

   SourceG2 Documentation, Review Activity

Official forms and pages

• Report a ConcernFlagging published reviews.
• my.G2 Review ActivityReporting review concerns from a vendor account.

Clutch

Covers: Client reviews of B2B service providers on Clutch.co.

Clutch says it will not take down reviews just because they are negative and does not arbitrate disputes, but it may remove reviews that break its Review Guidelines or Terms of Service. A provider that does not recognize a reviewer can dispute the review; if the reviewer cannot prove the collaboration within 2 weeks, Clutch removes it.

What it removes

• Fake or not genuine

  Clutch defines a falsified review as one left by someone impersonating another person or by someone without a legitimate client relationship with the provider, such as reviews for projects that never happened. It says published reviews found to violate its Terms of Service or Review Guidelines are removed.

  SourceClutch Help Center, What are Falsified Reviews, And How Does Clutch Address Them?

• Conflict of interest

  Clutch may remove reviews for a conflict of interest, such as reviews about your own business, a competitor, or your current or former employer.

  SourceClutch, Review Guidelines

• Incentivized

  Reviews posted in exchange for compensation are not permitted, and the business may not direct the content of a review or require it to be positive. A reviewer who received a free or discounted service in exchange for a review must disclose this at the start of the review.

  SourceClutch, Review Guidelines

• Impersonation

  Reviewers may not misrepresent their identity or affiliation with the reviewed company, for example by submitting a review on behalf of a client.

  SourceClutch, Review Guidelines

• Not based on a real experience

  Reviews that reflect another party's experience rather than the reviewer's own may be removed.

  SourceClutch, Review Guidelines

• Other

  Clutch may remove reviews for inaccuracy: reviews should be factually correct and should not exaggerate or misrepresent the reviewer's experience.

  SourceClutch, Review Guidelines

• Off-topic

  Off-topic reviews, such as personal rants or crusades or general political or social commentary, may be removed.

  SourceClutch, Review Guidelines

• Outdated

  Outdated reviews may be removed: reviews should be from projects completed within the past two years or currently in progress.

  SourceClutch, Review Guidelines

• Illegal content

  Reviews that contain unlawful content, content that violates the user agreement, or content that infringes privacy may be removed.

  SourceClutch, Review Guidelines

How to request removal

1. Email report@clutch.co with a link to the review you want to dispute.

   SourceClutch Help Center, Can I Remove a Review From an Unrecognized User?

2. Clutch labels the review [Review Under Dispute], keeps it visible, and contacts the reviewer to ask for proof of the collaboration.

   SourcesClutch Help Center, Can I Remove a Review From an Unrecognized User?Clutch Help Center, What Does ‘Review Under Dispute’ Mean?

3. If the reviewer provides proof, the tag is removed and the review stays published; if not, the review is removed from the profile after 2 weeks.

   SourceClutch Help Center, Can I Remove a Review From an Unrecognized User?

Official forms and pages

• Review dispute by email (report@clutch.co)Disputing a review on your profile from a company or contact you do not recognize.
• Report Content on ClutchReporting content that may violate Clutch's Terms of Service, such as false reviews or suspicious offers for fake reviews.
• Contact ClutchThe contact page Clutch's Review Guidelines link for reporting a review as inappropriate and for sending a provider response.

GoodFirms

Covers: Client reviews of service providers and software products on GoodFirms.

GoodFirms says vendors who believe a review is entirely fake, fraudulent or misleading can report it by email, and that it may delete or edit the review if necessary. It says it is under no obligation to do so if it does not find evidence to back the claim, and that it does not adjudicate disputes between vendors and their clients.

What it removes

• Fake or not genuine

  GoodFirms says it may delete or edit a review reported as entirely fake, fraudulent or misleading if necessary, provided it finds evidence to back the claim.

  SourceGoodFirms Help Center, A review left on my profile appears to be misleading or inaccurate – what can I do?

• Conflict of interest

  GoodFirms says it does not publish reviews that appear to have a conflict of interest, including reviews by family members, former or current employees, or reviewers with a financial stake in the company. Its Terms of Service also bar reviews of products or services offered by the reviewer's current employer or by its direct competitors.

  SourcesGoodFirms Help Center, What is Conflict of Interest in a review?GoodFirms, Terms of Service

• Incentivized

  GoodFirms' Terms of Service prohibit giving or receiving compensation for writing or removing reviews, except incentivized reviews that comply with its guidelines.

  SourceGoodFirms, Terms of Service

• Illegal content

  Its Terms of Service prohibit content that is illegal, unlawful, objectionable, libelous, false, abusive or discriminatory.

  SourceGoodFirms, Terms of Service

• Spam or advertising

  Content that includes or resembles unauthorized or unsolicited advertising, spam, junk mail or chain letters is prohibited.

  SourceGoodFirms, Terms of Service

• Other

  Content that infringes intellectual property, proprietary, privacy or publicity rights, or that includes information the user does not have the right to make legally available, is prohibited.

  SourceGoodFirms, Terms of Service

How to request removal

1. Email GoodFirms at the address given in its help center with the relevant review details.

   SourcesGoodFirms Help Center, How Do I Report a Fake, Fraudulent or Inappropriate Review?GoodFirms Help Center, A review left on my profile appears to be misleading or inaccurate – what can I do?

2. GoodFirms may delete or edit the review if necessary, but says it is under no obligation to do so if it does not find the required evidence to back the claim.

   SourceGoodFirms Help Center, A review left on my profile appears to be misleading or inaccurate – what can I do?

Official forms and pages

• Review report by emailReporting a review believed to be fake, fraudulent, misleading or inappropriate.

Tripadvisor

Covers: Reviews of hotels, restaurants, attractions and other travel listings on Tripadvisor.

Tripadvisor removes reviews that break its Community Standards & Guidelines or contain illegal content, and says that simply disagreeing with a review is not enough to justify removal. Listing managers report reviews from the Management Center, and Tripadvisor says its moderators notify them of the outcome and their appeal options in the next 3-5 working days.

What it removes

• Not based on a real experience

  Reviews must describe the author's own first-hand experience with the business. Tripadvisor says it removes reviews that contain second-hand information, such as quotes from the media or accounts from people outside the traveling party, with limited exceptions.

  SourceTripadvisor, Review Guidelines

• Conflict of interest

  Tripadvisor does not accept reviews from people affiliated with a property, including current or former employees, relatives or friends of staff or owners, and suppliers. Owners and employees of a business in the same category may not review others in the same municipality or within 10 miles (16 km).

  SourceTripadvisor, Review Guidelines

• Fake or not genuine

  Tripadvisor treats reviews submitted by property representatives, reviews written on behalf of guests, and bought, sold or exchanged reviews as attempts to manipulate rankings. It says it may remove such content and penalize the property.

  SourceTripadvisor, Review Guidelines

• Incentivized

  Offering or promising anything in exchange for a review, whatever the rating, is against Tripadvisor's guidelines, as is rewarding employees for encouraging reviews.

  SourceTripadvisor, Review Guidelines

• Off-topic

  Tripadvisor removes substantial comments on political or religious preferences, ethics or wider social issues that are not relevant to travel, and says political or religious commentary that turns into a rant may be removed. Reviews that only dispute a property's stated policies or comment only on opening hours are not posted, and unanswered calls or emails are not treated as a valid description of the service.

  SourcesTripadvisor, Review GuidelinesTripadvisor, Content & Community Guidelines

• Hate or harassment

  Tripadvisor does not host content that promotes intolerance or incites hatred based on characteristics such as race, gender identity, sexual orientation, religion or nationality, and does not allow personal insults.

  SourceTripadvisor, Content & Community Guidelines

• Threats or violence

  Content saying that people should be harmed, even as sarcasm or exaggeration, and content glorifying structural harm to a property, such as threats of bombing or fires, will be removed.

  SourceTripadvisor, Content & Community Guidelines

• Private information

  Tripadvisor removes private or confidential information posted about others, such as non-public email addresses, door codes or credit card numbers. It does not allow the full names of other individuals, with listed exceptions such as owners, managers, executives and some employees.

  SourceTripadvisor, Content & Community Guidelines

• Profanity or obscene language

  Tripadvisor asks contributors not to use vulgar or profane terms and may remove terms that are extremely offensive in any geography.

  SourceTripadvisor, Content & Community Guidelines

• Illegal content

  Tripadvisor will not publish content that promotes or describes personal participation in criminal activity that is illegal where the business is located. Anyone who believes content is illegal can report it for review.

  SourcesTripadvisor, Content & Community GuidelinesTripadvisor Help Center, How Do I Report Content That Doesn't Meet Tripadvisor's Community Guidelines or Is Illegal?

• Spam or advertising

  Tripadvisor removes reviews posted to promote the contributor's own business, and does not allow content included mainly for commercial reasons or links with referrer tags or affiliate codes.

  SourceTripadvisor, Content & Community Guidelines

• Other

  Content plagiarized or copied from other sources is removed, and Tripadvisor says review content generated by artificial intelligence is not permitted.

  SourceTripadvisor, Content & Community Guidelines

• Duplicate

  Each user may write one review per experience or visit to a business. Tripadvisor may remove duplicate submissions to the same listing from multiple accounts, and posts a review describing the same experience on two listings only to the most relevant one.

  SourceTripadvisor, Review Guidelines

• Outdated

  All reviews must be submitted within one year of the experience.

  SourceTripadvisor, Review Guidelines

• Other

  Listing managers and travelers can report a review that may be posted in the wrong location. Tripadvisor says a review is removed if it does not correspond to a business listed on the site.

  SourcesTripadvisor Help Center, Owners Reporting a ReviewTripadvisor, Review Guidelines

• Other

  Tripadvisor treats a bad-faith attempt by a traveler to get something of value by threatening a negative review, or by promising to remove one, as blackmail. Owners must report a specific published review and provide unedited documentary evidence of the threat.

  SourcesTripadvisor, Review GuidelinesTripadvisor Help Center, Owners reporting blackmail by traveler

How to request removal

1. Log into the Management Center.

   SourceTripadvisor Help Center, Owners Reporting a Review

2. Click the Reviews tab in the navigation bar.

   SourceTripadvisor Help Center, Owners Reporting a Review

3. Click on the review you wish to report.

   SourceTripadvisor Help Center, Owners Reporting a Review

4. Select Report Review on the right side.

   SourceTripadvisor Help Center, Owners Reporting a Review

5. In the resulting form, give the reason for your dispute.

   SourceTripadvisor Help Center, Owners Reporting a Review

6. Leave your comment and click Submit.

   SourceTripadvisor Help Center, Owners Reporting a Review

7. Tripadvisor says its moderators assess the review, make any changes they deem necessary and notify you of the outcome and your appeal options in the next 3-5 working days.

   SourceTripadvisor Help Center, Owners Reporting a Review

Official forms and pages

• Report Review (Management Center)How business representatives who manage a listing report a review from the Management Center.
• Travelers Reporting a ReviewHow travelers report a review from the review box on restaurant, attraction and accommodation listings.
• Owners reporting blackmail by travelerEvidence requirements for reporting a review linked to blackmail; reports are sent via chat from the Help button in the Management Center.
• Content integrity email (contentintegrity@tripadvisor.com)Reporting a business suspected of multiple incidents of fraud, offers of paid or exchanged reviews, review incentive programs, or people claiming to be Tripadvisor mystery shoppers.

Booking.com

Covers: Guest reviews of accommodations booked through Booking.com.

Booking.com says it does not publish reviews that breach its guidelines, and its Partner Hub lists the specific situations in which a property can ask for a review to be removed, such as a guest who canceled and didn't arrive, a review of the wrong property or written evidence of blackmail. Only customers who booked through Booking.com can review, and a guest who arrives but doesn't stay can still leave a review.

What it removes

• Not based on a real experience

  A property can ask for removal when the guest canceled and confirmed they didn't arrive, when the property canceled at least 24 hours before the scheduled check-in, when it canceled on the planned day of check-in due to an invalid credit card, or when the reservation is marked as a no-show and the review doesn't detail the guest's experience.

  SourceBooking.com for Partners, How to request the removal of a guest review

• Other

  A property can ask for removal when Booking.com determines that the guest reviewed the wrong property.

  SourceBooking.com for Partners, How to request the removal of a guest review

• Other

  A property can ask for removal when Booking.com believes the guest is using the review to blackmail the property; Booking.com says it needs written evidence to remove a review for this reason.

  SourceBooking.com for Partners, How to request the removal of a guest review

• Other

  If a guest canceled before check-in or didn't show up because the property couldn't accept one of their requests, the property can ask Booking.com to investigate. Booking.com says that if it concludes the guest was told, before check-in or in the fine print, that the benefit was subject to availability, it can remove the review, depending on context.

  SourceBooking.com for Partners, How to request the removal of a guest review

• Hate or harassment

  Booking.com does not allow hate speech, discriminatory language, or content that harasses, bullies or threatens others.

  SourcesBooking.com, Content guidelinesBooking.com, Guidelines and standards for reviews

• Threats or violence

  Booking.com does not allow content that promotes, facilitates or encourages violence against others, including threats of violence.

  SourceBooking.com, Content guidelines

• Profanity or obscene language

  Booking.com does not allow content that is obscene, offensive or inappropriate for all audiences.

  SourcesBooking.com, Content guidelinesBooking.com, Guidelines and standards for reviews

• Private information

  Booking.com does not allow content that puts the privacy of guests and others at increased risk, such as personal data about other people, credit card or national ID numbers, addresses or other information that isn't publicly accessible. Content with personal data or images of identifiable minors isn't permitted.

  SourcesBooking.com, Content guidelinesBooking.com, Guidelines and standards for reviews

• Spam or advertising

  Booking.com removes promotional content and does not allow content created solely for self-promotion, advertising or other commercial purposes.

  SourcesBooking.com, Content guidelinesBooking.com, Guidelines and standards for reviews

• Fake or not genuine

  Booking.com says its people and automated systems detect fake reviews and delete any they find. Its content guidelines aim to protect users from reviews that aren't based on the experience of a real customer, including AI-generated content that is misleading or deceptive.

  SourcesBooking.com, Guest reviews standardsBooking.com, Content guidelines

• Conflict of interest

  Booking.com does not allow a partner to review its own listing, business or accommodation, and says attempts to lower a competitor's rating with a negative review won't be tolerated.

  SourcesBooking.com, Content guidelinesBooking.com, Guidelines and standards for reviews

• Incentivized

  Booking.com property partners can't post on behalf of guests or offer incentives in exchange for reviews.

  SourceBooking.com, Guidelines and standards for reviews

• Impersonation

  Booking.com does not allow guests or partners to misrepresent themselves or impersonate another person.

  SourceBooking.com, Content guidelines

• Off-topic

  Contributions should be travel related. Booking.com asks reviewers not to include personal, political, ethical or religious commentary, and does not allow content unrelated to the stay or the travel experience.

  SourcesBooking.com, Guidelines and standards for reviewsBooking.com, Content guidelines

• Illegal content

  Booking.com does not allow content promoting illegal activity, content offering or advertising regulated or restricted goods and services, or terrorism-related content.

  SourcesBooking.com, Content guidelinesBooking.com, Guidelines and standards for reviews

• Outdated

  Booking.com says it may only accept reviews submitted within three months of check-out, and may stop showing reviews once they're 36 months old or if the accommodation has a change of ownership.

  SourceBooking.com, Guest reviews standards

• Other

  Reviewers must own or have the right to use any intellectual property in the content they post, particularly images.

  SourceBooking.com, Guidelines and standards for reviews

How to request removal

1. Log in to the Extranet and click Inbox.

   SourceBooking.com for Partners, How to request the removal of a guest review

2. Select Booking.com messages, then click See contact options.

   SourceBooking.com for Partners, How to request the removal of a guest review

3. Select Guest Reviews as the topic, then click See all contact options.

   SourceBooking.com for Partners, How to request the removal of a guest review

4. Choose your preferred contact method.

   SourceBooking.com for Partners, How to request the removal of a guest review

5. If you chose Message, indicate the booking number and explain the issue.

   SourceBooking.com for Partners, How to request the removal of a guest review

Official forms and pages

• Extranet inbox (Guest Reviews topic)Properties contacting Booking.com about a guest review or asking for its removal; requires an Extranet login.
• Reporting formReporting reviews or other content that may be illegal or violate Booking.com policies, such as fake reviews, hate speech, harassment or threats, personal data shared without consent, or spam and deceptive practices; not for booking issues.
• Customer ServiceReporting a problematic review to Booking.com's Customer Service team; Booking.com says its Fraud team will investigate.

Healthgrades

Covers: Patient reviews of doctors and other healthcare providers on Healthgrades, which Healthgrades also calls patient satisfaction surveys (a nine-question survey that can include an open-text comment).

Healthgrades says it reviews free-text comments against its business and privacy rules before posting them, and its Editorial Policy lists the kinds of user content it will not post. A provider who believes a survey violates the Editorial Policy can flag it for audit from a Healthgrades Pro account, but Healthgrades makes the final decision on removal. Healthgrades says it does not edit or medically review user-generated content for medical accuracy.

What it removes

• Hate or harassment

  The Editorial Policy says Healthgrades will not post hateful language, or content that discriminates against, ridicules or disparages an individual or group on the basis of race, religion, national origin, gender, sexual orientation, marital status, age, disability or any other status its editorial team deems inappropriate.

  SourceHealthgrades, Editorial Policy

• Profanity or obscene language

  Healthgrades will not post vulgar language, or content it deems obscene or graphic in its sole discretion.

  SourceHealthgrades, Editorial Policy

• Off-topic

  Healthgrades will not post comments that are not related to the health experience or quality of care received, or content it deems unproductive, off-topic or inappropriate in its sole discretion.

  SourceHealthgrades, Editorial Policy

• Illegal content

  The Editorial Policy lists content about illegal, controversial or objectionable activities among the user content that will not be posted.

  SourceHealthgrades, Editorial Policy

• Spam or advertising

  Healthgrades will not post marketing material that directly advertises a service or product, personal website links or mentions, or mentions or endorsements of specific brands, including pharmaceuticals.

  SourceHealthgrades, Editorial Policy

• Private information

  Healthgrades will not post personal information, including but not limited to phone numbers, addresses and email addresses, or content that mentions another patient or potential patient by full name.

  SourceHealthgrades, Editorial Policy

• Fake or not genuine

  Healthgrades says it validates every survey through a confirmation process and further validation steps, and investigates questionable activity daily. It asks providers who think someone has falsified a survey about them or their staff to contact it.

  SourceHealthgrades Help Center, Frequently Asked Questions

• Other

  Healthgrades will not post pictures the user does not have the rights to use or distribute, or inappropriate pictures or videos.

  SourceHealthgrades, Editorial Policy

How to request removal

1. Sign in to your Healthgrades Pro account and click Patient Reviews in the top navigation. If you have not logged in before, Healthgrades says you need to claim your free profile first.

   SourcesHealthgrades Help Center, How to Flag a Review for AuditHealthgrades Help Center, Frequently Asked Questions

2. In the left-hand sidebar, click Patient Reviews to see all surveys submitted for you, then click the Flag link to the right of the survey you want audited.

   SourceHealthgrades Help Center, How to Flag a Review for Audit

3. Choose your reason for flagging and add any other details in the free-text field, then click Submit.

   SourceHealthgrades Help Center, How to Flag a Review for Audit

4. Healthgrades reviews your reasoning and the survey before deciding whether to remove it from your profile, and the survey shows as Flagged in red. Healthgrades makes the final decision.

   SourceHealthgrades Help Center, How to Flag a Review for Audit

Official forms and pages

• Flag a review for audit (Healthgrades Pro)Providers ask Healthgrades to audit a patient survey they believe violates the Editorial Policy. Flagging is done from a signed-in Healthgrades Pro account.
• Healthgrades Contact Us formSupport tickets, including reports from providers who think someone has falsified a survey about them or their staff.

Zocdoc

Covers: Verified patient reviews of doctors and other providers on Zocdoc, including Zocdoc Patient Reviews and Partner Reviews collected through independent patient satisfaction survey providers.

Zocdoc only posts reviews from patients who booked and, according to the provider, attended an appointment, and its moderators screen every review against its guidelines before publishing. It says it will remove a published review if it determines the review violates its Review Guidelines or Community Standards, but that mere suspicion usually isn't enough and that it publishes negative reviews as well as positive ones. Providers dispute reviews by emailing trustandsafety@zocdoc.com, up to one year from the date the review was approved.

What it removes

• Profanity or obscene language

  Zocdoc will not post anything profane, vulgar or otherwise offensive.

  SourcesZocdoc Provider Help Center, Patient ReviewsZocdoc, Verified Reviews

• Private information

  Zocdoc will not post reviews that include personally identifiable information such as a patient's full name, phone number or email address.

  SourcesZocdoc Provider Help Center, Patient ReviewsZocdoc Help Center, Reviews FAQs

• Spam or advertising

  Zocdoc will not post reviews that promote an unrelated website, product, topic or other item unrelated to the patient experience.

  SourcesZocdoc Provider Help Center, Patient ReviewsZocdoc Help Center, Reviews FAQs

• Other

  Zocdoc will not publish pricing specifics related to insurance coverage, which it says tend to reflect more on insurers than on providers. Fees that apply regardless of insurance, such as cash-pay, cancellation or parking fees, may be included.

  SourcesZocdoc Help Center, Reviews FAQsZocdoc Provider Help Center, Patient Reviews

• Other

  Zocdoc does not publish claims about the accuracy of a provider's treatment or diagnosis, because it cannot verify them. Patients may still describe how they felt about the way the provider treated them.

  SourcesZocdoc Help Center, Reviews FAQsZocdoc Provider Help Center, Patient Reviews

• Not based on a real experience

  Zocdoc only posts reviews from patients who interacted with the practice they booked with. Providers are asked to email trustandsafety@zocdoc.com about a review from someone who did not interact with the practice or did not show up to the appointment.

  SourcesZocdoc, Verified ReviewsZocdoc Provider Help Center, Getting started with reviews

• Conflict of interest

  Zocdoc's Community Standards forbid providers from requesting or accepting reviews from anyone with a conflict of interest, such as current or former employees, competitors or peers, friends and family, or anyone paid or otherwise incentivized to leave a review. Zocdoc says it will remove a review it determines violates its Community Standards.

  SourcesZocdoc, Community StandardsZocdoc, Verified Reviews

How to request removal

1. Email trustandsafety@zocdoc.com about the review you believe violates Zocdoc's Review Policy. Zocdoc says reviews may be disputed up to one year from the date of their approval.

   SourceZocdoc Provider Help Center, Getting started with reviews

2. Include any specific evidence you have that the review is out of policy.

   SourceZocdoc, Verified Reviews

3. Zocdoc's moderators decide whether the review violates its Review Guidelines or Community Standards, and remove it if they determine that it does.

   SourceZocdoc, Verified Reviews

Official forms and pages

• Email trustandsafety@zocdoc.comProvider disputes of reviews believed to violate the Review Policy, including reviews from people who did not interact with the practice or did not show up; disputes are accepted up to one year after the review's approval.

Avvo

Covers: Client reviews of attorneys on Avvo lawyer profiles.

Avvo says only people who actually hired or consulted with an attorney may review them, and that it removes reviews that violate its Community Guidelines, such as reviews from opposing parties, staff, colleagues, family or friends. It does not investigate or arbitrate the underlying facts, so a review that reflects a genuine client experience and follows the guidelines stays up even if the attorney disagrees. Attorneys dispute reviews through Avvo Customer Care, which may contact the reviewer.

What it removes

• Not based on a real experience

  Under the Community Guidelines, only people who hired or consulted with the attorney outside of Avvo may review them. Avvo will not post reviews that appear to be for attorneys the reviewer did not consult for their own representation, such as the lawyer on the other side of a matter or one representing a spouse or family member; opposing parties, their relatives and non-clients are not eligible.

  SourcesAvvo, Community GuidelinesAvvo Support, Avvo reviews: a guide for attorneys

• Conflict of interest

  Reviews must come from actual or potential clients. Avvo says reviews from staff, colleagues, family or friends who are not clients will be removed.

  SourceAvvo Support, Avvo reviews: a guide for attorneys

• Other

  Reviews that accuse an attorney of criminal activity will not be posted; Avvo suggests reporting suspected crimes to the appropriate legal authorities instead.

  SourceAvvo, Community Guidelines

• Other

  When someone pays an attorney's fee without being the client, reviews are allowed only where the payer's and client's interests are aligned. They are not permitted where those interests are not aligned or the attorney acts as a neutral, which most often arises in probate, mediation, arbitration and guardianship matters.

  SourceAvvo, Community Guidelines

• Hate or harassment

  The Community Guidelines ask users not to engage in name-calling, threats, general rudeness or putting down of others, harassment, or displays of bigotry.

  SourceAvvo, Community Guidelines

• Private information

  The guidelines ask people not to give out personal information such as home or email addresses, telephone numbers, credit card numbers, Social Security numbers or passwords in questions, reviews or comments.

  SourceAvvo, Community Guidelines

• Other

  Content that Avvo detects, in its sole discretion, as generated by automated means such as AI will not be accepted or will be removed.

  SourceAvvo, Community Guidelines

How to request removal

1. Contact Avvo's Customer Care team about the review you believe is not genuine or violates the Community Guidelines; Avvo's contact page directs inquiries to CustomerCare@Avvo.com.

   SourcesAvvo Support, Can I find out who posted a review on Avvo?Avvo Support, Contact us

2. Avvo's team reviews the dispute and may ask the reviewer for more information.

   SourceAvvo Support, Can I find out who posted a review on Avvo?

3. If the dispute is that the reviewer was not a client, Avvo contacts the reviewer, and the review comes down if they cannot confirm the relationship.

   SourceAvvo Support, Avvo reviews: a guide for attorneys

Official forms and pages

• Avvo Customer Care (CustomerCare@Avvo.com)Review disputes and reports of Community Guidelines violations. Avvo says the team handles inquiries 7am to 4pm PT, Monday to Friday, and should respond within 24 hours.
• Avvo Community GuidelinesThe rules Avvo applies to reviews and other user content.

Angi

Covers: Homeowner reviews of home service professionals on Angi.

Angi's Reviews Community Guidelines ask reviewers to avoid offensive language, stay relevant and respect privacy, and Angi reserves the right to refuse to post or remove any review in its sole discretion. It says editing or removing a negative review is, in most situations, the responsibility of the consumer who posted it, but its team can investigate certain reviews to make sure they meet review requirements. Pros raise concerns through Angi Customer Care by phone or live chat.

What it removes

• Profanity or obscene language

  Angi's Reviews Community Guidelines rule out offensive, harmful or abusive language, including profanities, obscenities and vulgarities.

  SourceAngi, Frequently Asked Questions

• Hate or harassment

  The guidelines also rule out harassment and hate speech, such as racist or discriminatory speech.

  SourceAngi, Frequently Asked Questions

• Off-topic

  Reviews should not include comments about other service professionals or information not related to the work requested in the service request.

  SourceAngi, Frequently Asked Questions

• Private information

  Reviewers should not publicize their own or other people's private information.

  SourceAngi, Frequently Asked Questions

• Conflict of interest

  Companies may not rate themselves, and consumers must confirm they are not affiliated with or in competition with the company they review. Angi says its verification process works to ensure reviews do not come from family members, employees or competitors.

  SourcesAngi, Frequently Asked QuestionsAngi Help Center, What's the Status of a Review?

• Duplicate

  Angi automatically flags a new review from a homeowner who recently submitted a previous review on the same pro's profile, to prevent the same homeowner from leaving multiple reviews on the same job. Flagged reviews are investigated internally and, if they describe different service experiences, should be posted within a few business days.

  SourceAngi Help Center, What's the Status of a Review?

How to request removal

1. Contact Angi Customer Care by phone at (877) 947-3639 or by live chat during business hours (Monday to Friday, 8 AM to 8 PM EST) about the review that concerns you.

   SourceAngi Help Center, Reviews: Frequently Asked Questions

2. Angi's team can investigate certain reviews to ensure they meet review requirements.

   SourceAngi Help Center, Reviews: Frequently Asked Questions

Official forms and pages

• Angi Customer Care (phone or live chat)Pros' concerns about a review, reachable at (877) 947-3639 or by live chat Monday to Friday, 8 AM to 8 PM EST.
• Angi Reviews Community GuidelinesThe guidelines reviews must follow, published in Angi's consumer FAQ.

Houzz

Covers: Client reviews of home design and renovation professionals on Houzz.

Houzz says it reserves the right to refuse or remove reviews that violate its Review Policy, which covers conflicts of interest, first-hand client experience, undisclosed incentives, using a review to demand payment and abusive or defamatory content. It says it does not remove reviews from genuine past clients that comply with the policy, and asks professionals who don't recognize the client or project in a review to contact its support team.

What it removes

• Conflict of interest

  Under the Review Policy, the reviewer must not be a director, employee, officer or principal of the reviewed business or of a competitor, and must not be related to the business or individual by blood, adoption or marriage.

  SourceHouzz Pro Help Center, Review Policy

• Not based on a real experience

  Reviews must be based on first-hand experience as a client, not on correspondence or interactions as a potential client, and must relate strictly to a project undertaken with the professional or company named in the profile.

  SourceHouzz Pro Help Center, Review Policy

• Fake or not genuine

  The professional being reviewed may not use another profile to submit a review of their own business on behalf of another party.

  SourceHouzz Pro Help Center, Review Policy

• Incentivized

  Any monetary compensation or other incentive for writing a review must be clearly and conspicuously stated in the review text, even if the amount or value is small.

  SourceHouzz Pro Help Center, Review Policy

• Other

  Reviewers may not use posting or removing a review to demand payment from a business or individual, although bona fide refund requests made after a bad customer experience are acceptable.

  SourceHouzz Pro Help Center, Review Policy

• Other

  Reviews may not violate Houzz's Acceptable Use Policy, including through libelous or defamatory content, as determined by Houzz in its sole and absolute discretion.

  SourceHouzz Pro Help Center, Review Policy

• Hate or harassment

  The Review Policy rules out threatening, harassing, abusive, hateful or discriminatory content.

  SourceHouzz Pro Help Center, Review Policy

• Profanity or obscene language

  Reviews may not contain obscene content, or obscene or inappropriate language and profanity.

  SourcesHouzz Pro Help Center, Review PolicyHouzz Help Center, Why does it say my review cannot be published?

• Private information

  Reviews may not invade others' privacy, for example by including people's full names, phone numbers or email addresses, or by quoting a private conversation with anyone involved in the project.

  SourcesHouzz Pro Help Center, Review PolicyHouzz Help Center, Why does it say my review cannot be published?

• Off-topic

  Reviews may not refer to a different company than the one reviewed, even if it has been rebranded, or to other people's comments or reviews.

  SourcesHouzz Pro Help Center, Review PolicyHouzz Help Center, Why does it say my review cannot be published?

• Spam or advertising

  Reviews may not include external links or references that promote other companies.

  SourcesHouzz Pro Help Center, Review PolicyHouzz Help Center, Why does it say my review cannot be published?

• Other

  Houzz asks reviewers to avoid subjective comments or references to the professional's knowledge or qualifications, excessive capital letters, and direct comments or questions asking to contact the professional.

  SourceHouzz Help Center, Why does it say my review cannot be published?

• Duplicate

  Only one person per household or company may review the professional hired for the project.

  SourceHouzz Pro Help Center, Review Policy

How to request removal

1. If you don't recognize the client or project described in a review, contact Houzz's support team through the Houzz Help Center.

   SourceHouzz Pro Help Center, Can I Remove a Negative Review?

2. If you are in the EU and believe the review is illegal under EU law, use the Illegal Content option on the Houzz Help Center form, giving the country, the law if you can, and a clear explanation; Houzz says it may reject reports without enough information.

   SourceHouzz Help Center, Digital Services Act

Official forms and pages

• Houzz Contact SupportSupport requests, including professionals who don't recognize the client or project in a review.
• Houzz Help Center, Illegal Content (EU)EU residents reporting content they think is illegal under EU law, and appealing content decisions under the Digital Services Act.