Review Sites by Industry: Where Customers Review Your Business

Customers review businesses on dozens of sites, and the ones that matter depend on your industry. This directory lists the main review sites by sector and summarizes, from each site’s own help pages, who can post a review, whether a business can claim or close its profile and how a review can be reported for removal.

Choosing where to collect feedback? Compare six Trustpilot alternatives by business use case.

Summaries of each site’s published policies, checked on November 5, 2026. Sites change their rules often; the linked official pages are the authority. Media Removal is not affiliated with these sites.

General business review sites

Sites where customers review almost any kind of company. For many businesses these profiles, together with Google, shape the first impression in search results.

Employer review sites

Where current and former employees review companies as employers. These pages often rank for a company’s name and influence hiring.

Doctor and healthcare review sites

Directories where patients rate doctors, dentists and clinics. Most create profiles from public licensing data, so a practice can appear without signing up.

Online reputation management for healthcare

Software and B2B review sites

Where buyers compare software and service providers. Reviews are usually tied to verified professional profiles.

Lawyer review sites

Attorney directories with client reviews and peer ratings. Many build profiles from bar admission records.

Online reputation management for law firms

Contractor and home services review sites

Marketplaces and directories where homeowners review contractors and tradespeople.

Real estate review sites

Where clients review agents, brokerages and rental properties.

Online reputation management for real estate

Hotel and travel review sites

Booking platforms and travel communities where guests review hotels, rentals and attractions.

Restaurant review sites

Where diners review restaurants and make reservations.

Ecommerce and product review sites

Marketplaces and review services for online stores and products.

Site by site

Amazon (amazon.com)

Amazon customers post star ratings and reviews of the products sold on Amazon’s marketplace.

Who can post: Amazon’s Community Guidelines say you must have spent $50 on Amazon.com with a credit or debit card in the past 12 months to create reviews, including star ratings.

Getting a review removed: Customers report a review with the Report button below it, and sellers who suspect a competitor’s attack report it through Seller Central; Amazon removes reviews that violate its policies, including those from anyone with a financial interest in the product.

Source: Amazon Customer Service, Community Guidelines

Official review guidelines · Full removal policy · Fake reviews on Amazon

Angi (angi.com)

US marketplace and directory of home service professionals, formerly Angie’s List, where homeowners review the pros they hired.

Who can post: Angi asks homeowners who hire a pro through Angi to review the experience, and pros can also request reviews from customers whether or not they found the pro on Angi. Reviewers need an Angi account, anonymous reviews are not allowed, reviewers must confirm they are not affiliated with or competing with the company, and Angi says it checks feedback before posting it.

Claiming the profile: Businesses can set up a free profile on Angi; Angi says it does not show results for businesses that have not claimed a free profile.

Closing or removing the profile: Angi says providers cannot remove their names from Angi, so companies cannot hide poor ratings or fraud notices.

Getting a review removed: Angi says editing or removing a negative review is, in most situations, the reviewer’s responsibility, but its team can investigate certain reviews to make sure they meet review requirements, and Angi reserves the right to refuse to post or remove any review. Pros raise concerns with Angi Customer Care by phone or live chat.

Sources: Angi, Frequently Asked Questions; Angi Help Center, How to Request Homeowner Reviews; Angi Help Center, Reviews: Frequently Asked Questions; Angi Help Center, How to Respond to Homeowner Reviews

Official review guidelines · Full removal policy

Apartments.com (apartments.com)

US rental marketplace where people review apartment communities they have lived in or visited.

Who can post: Reviewers must sign into an Apartments.com account and describe their experience living in or visiting the community. Reviews are accepted for properties with more than four units, not single-family rentals, and submissions undergo moderation before publication.

Getting a review removed: Property owners and managers can email support@apartments.com to request removal after a change of management or ownership, for a breach of its Terms of Service, or for factually incorrect information. Removal requires approval; documentation can be required to establish that a review is false or fabricated. Authors can also request removal of their own review through support.

Sources: Apartments.com Renter Help Center, How Do I Submit a Review?; Apartments.com Property Owner and Manager Help Center, Reputation Reviews; Apartments.com Property Owner and Manager Help Center, How do I respond to my property’s reviews?

Official review guidelines

Avvo (avvo.com)

US directory of attorneys with profiles, client reviews and a legal Q&A forum.

Who can post: Under Avvo’s Community Guidelines, only people who hired or consulted with an attorney may review them. Avvo says it does not verify, investigate or arbitrate the underlying facts of a review.

Claiming the profile: Attorneys can claim their Avvo profile for free to update their credentials and manage their listing.

Getting a review removed: Avvo removes reviews that violate its Community Guidelines, such as reviews from opposing parties, staff, colleagues, family or friends who are not clients. Attorneys dispute reviews through Avvo Customer Care.

Sources: Avvo, Community Guidelines; Avvo Support, Avvo reviews: a guide for attorneys; Avvo, Find and claim your free Avvo Profile

Official review guidelines · Full removal policy

Better Business Bureau (BBB) (bbb.org)

The Better Business Bureau publishes Business Profiles with ratings, customer reviews and complaints for accredited and non-accredited businesses.

Who can post: BBB says only the original consumer who had a marketplace interaction with a business can file a review, it does not accept anonymous reviews, and the reviewer’s name is shared with the business so it can confirm the interaction and respond.

Claiming the profile: BBB invites businesses to claim their free BBB Business Profile or request a new one; accreditation is voluntary and separate from having a profile.

Getting a review removed: BBB vets reviews and sends them to the business before publication; a business that believes it never interacted with the reviewer can challenge the review, and BBB then asks the reviewer to substantiate the interaction.

Sources: BBB, Frequently asked questions about customer reviews; BBB, Submit a business to our directory; BBB, Frequently asked questions about BBB; BBB, Why responding to your customer reviews matters

Official review guidelines · Full removal policy · BBB review removal

Booking.com (booking.com)

Booking.com is an online travel agency where guests who booked through the site review the accommodation they stayed at.

Who can post: Booking.com says you can review an accommodation you booked through Booking.com if you stayed there, or if you arrived but didn’t actually stay, and that it may only accept reviews submitted within three months of check-out.

Claiming the profile: Properties are listed by their owners or managers, who register as Booking.com partners; registration is advertised as free.

Getting a review removed: Through the Extranet, a property can request removal only in the situations the Partner Hub lists, such as a guest who canceled and didn’t arrive, a review of the wrong property or written evidence of blackmail; Booking.com also does not publish reviews that breach its guidelines.

Sources: Booking.com, Guest reviews standards; Booking.com for Partners, List your property; Booking.com for Partners, How to request the removal of a guest review; Booking.com, Guidelines and standards for reviews

Official review guidelines · Full removal policy

Capterra (capterra.com)

Capterra is a software and services directory where business users review the products listed in its categories.

Who can post: Reviews submitted through the unified flow from November 4, 2026 require a G2 account and validated reviewer identity. Reviews must reflect actual use, and all reviews pass moderation before publication.

Getting a review removed: The shared guidelines allow community members to report published reviews with Report a Concern. Reviews that break the guidelines may be removed; disagreement with a negative review alone is not a removal ground.

Source: G2, Community Guidelines for G2, Capterra, Software Advice and GetApp

Official review guidelines · Full removal policy

Checkatrade (checkatrade.com)

UK directory and marketplace for tradespeople, where customers review their experience with a business, including contact before work begins.

Who can post: Customers can review a real interaction at any stage, from initial contact and a quote to completed work. Checkatrade checks submissions and does not allow anonymous reviews, fake reviews or incentives.

Closing or removing the profile: Checkatrade says it keeps profiles of tradespeople who leave. It may remove a free profile in specified circumstances, including business closure, serious medical issues, severe financial strain, a duplicate profile, or an account created during sign-up that has never received reviews. Supporting evidence may be requested.

Getting a review removed: Tradespeople can report a review in the app within three months of publication if it breaches consumer guidelines. Checkatrade removes fakes and noncompliant reviews; disagreement or resolution of the underlying issue alone does not justify removal. Its Notice and Takedown Procedure handles alleged defamation.

Sources: Checkatrade, Review Guidelines for Trades; Checkatrade, Criteria for Free Profile Erasure

Official review guidelines

Clutch (clutch.co)

Clutch is a B2B directory of service providers, such as development, design and marketing agencies, reviewed by their clients.

Who can post: Clutch treats a review from someone with no legitimate client relationship with the provider, or an impersonation, as falsified, and says it does not publish reviews that don’t represent an authentic business relationship.

Claiming the profile: Clutch says it is free to get listed with a company profile, with client reviews verified before publication; premium subscriptions are sold separately.

Getting a review removed: Clutch won’t take down a review just because it is negative, but may remove reviews that break its Review Guidelines or Terms; a provider that doesn’t recognize a reviewer can dispute the review, which is removed if the reviewer can’t prove the collaboration within 2 weeks.

Sources: Clutch Help Center, What are Falsified Reviews, And How Does Clutch Address Them?; Clutch Help Center, What Free Features Does Clutch Offer?; Clutch, Review Guidelines; Clutch Help Center, Can I Remove a Review From an Unrecognized User?

Official review guidelines · Full removal policy · How to remove negative reviews on Clutch

Comparably (comparably.com)

Comparably publishes anonymous employee ratings and reviews about employers, workplace culture, compensation and leadership.

Who can post: Employees can rate their company and leave a written review from its company page. Identities remain private from employers. The guidelines require reviews to reflect the employee’s own opinion and experience with their current employer; text reviews and Q&A responses pass automated checks before publication.

Claiming the profile: An employer representative can use Claim This Company on the company page. Approval requires a company email address and a role related to managing the employer brand. Approved representatives receive a basic Employer Account and can invite colleagues.

Getting a review removed: Users and companies can flag published text reviews or Q&A responses for manual review. Removal grounds include confidential company information, threats, harassment, irrelevant answers and unsubstantiated criminal accusations. Authors can also request removal of their own reviews through Comparably’s support team.

Sources: Comparably, Frequently Asked Questions; Comparably, Community Guidelines

Official review guidelines

ConsumerAffairs (consumeraffairs.com)

ConsumerAffairs publishes consumer reviews and ratings of US companies, alongside buyers guides, and earns money from an Authorized Partner program.

Who can post: Anyone who wants to review a company on the site must register for an account, and ConsumerAffairs also collects reviews for Authorized Partners by email, phone, consumer panels and social media; all reviews are moderated before publication.

Claiming the profile: ConsumerAffairs offers free basic accounts to businesses that qualify, requested through its Claim your free business account form or the Are you this business? button on a profile; basic accounts let a business see and respond to reviews before they are published.

Getting a review removed: Reviews are moderated before publication, and those flagged as duplicates, spam or fake are not published; after moderation, a holding period of 5 business days lets the business respond before the review goes live.

Sources: ConsumerAffairs, FAQ; ConsumerAffairs, Review Guidelines

Official review guidelines

Expedia (expedia.com)

Expedia is an online travel agency, part of Expedia Group, that shows guest reviews of hotels and other travel products sold on the site.

Who can post: Expedia says it moderates all reviews and takes reasonable steps to ensure only people who booked or provided a travel service can review it, that reviews must be submitted within six months of the stay, car hire or activity, and that reviews not submitted directly to Expedia and verified by it are labelled.

Claiming the profile: Hotels and other lodging are listed by the property through Expedia Group’s partner program, which links hotels to Expedia Partner Central to list their inventory.

Getting a review removed: A property, activity or car partner that considers a review breaks the content guidelines can submit a review dispute form through its partner tools or contact Customer Service, and signed-in users can use the ‘report review’ flag; reviews that violate the guidelines are not published or are removed. Suspected illegal content can also be reported by email under the EU Digital Services Act.

Sources: Expedia, Content Guidelines; Expedia Group, Partner with us; Expedia Group, Digital Services Act

Official review guidelines

Facebook (Page Recommendations) (facebook.com)

Facebook lets people recommend, or not recommend, a business on its Facebook Page; the Recommendations and resulting rating appear on the Page.

Getting a review removed: Recommendations that don’t follow Facebook’s Community Standards can be reported from the post and may be removed, though star-only Recommendations can’t be reported; defamation goes through a separate legal form that, in some countries, requires a court order.

Sources: Facebook Help Center, Report a Recommendation or review about a business Page on Facebook; Facebook Help Center, Defamation Reporting Form

Official review guidelines · Full removal policy

Feefo (feefo.com)

Feefo is a review collection platform that gathers reviews from the customers of businesses that use it and publishes them on those businesses’ Feefo pages and sites.

Who can post: Feefo says it only collects feedback confirmed as coming from an actual purchase from its clients; a customer who hasn’t received a review request after more than four weeks can leave a review themselves.

Getting a review removed: Merchants flag a review for moderation from the Feefo Hub, up to 3 times, and Feefo removes it only on listed grounds such as unsupported claims of illegal or fraudulent conduct, personal information, spam, wrong company or product, or incentivised reviews; negative or unfair-seeming reviews are not removed on that basis.

Sources: Feefo, Who are Feefo?; Feefo Help Centre, Moderation & Compliance Guidelines

Official review guidelines

G2 (g2.com)

G2 is a B2B marketplace where business users review software products and related services.

Who can post: G2 says reviewers must be legitimate business users of the product, validated through LinkedIn, a business email or a personal email with a screenshot, and reviews from users lacking this information are not accepted.

Claiming the profile: G2 says an unclaimed product profile can be claimed for free, with premium marketing solutions sold separately.

Closing or removing the profile: G2 says products that are still sold and openly available to buyers will not be removed; accepted reasons include sunsetting and mergers or acquisitions, requested through customer support.

Getting a review removed: Anyone can report a published review with Report a Concern, and G2 removes reviews it finds inauthentic or in breach of its Community Guidelines; it says it does not edit or remove reviews at a seller’s request or suppress negative reviews.

Sources: G2, Review Validity; G2, Claim Your Profile; G2, Research FAQ; G2, Community Guidelines

Official review guidelines · Full removal policy · G2 review removal

Gartner Peer Insights (gartner.com)

Gartner Peer Insights publishes reviews of enterprise technology products and services by working enterprise professionals.

Who can post: Reviewers must be working enterprise professionals with a corporate email address and a verifiable identity, employer and role. Gartner checks reviewer credentials, conflicts of interest and review content before publication.

Claiming the profile: Technology providers submit requests to add or update products through the Vendor Portal. Gartner reviews the supporting public information and decides whether a product fits a market.

Closing or removing the profile: Gartner says an offering and its associated reviews cannot be removed if it is still offered on the company website. Removal requests require evidence that the offering is no longer available for sale; retired offerings may instead remain listed as Legacy and stop accepting new reviews. Market reassignment has separate eligibility checks.

Getting a review removed: Flagged reviews are investigated against the verification process and content guidelines. Gartner may remove reviews it considers noncompliant, but does not arbitrate factual disputes or hide a review while investigating it. Providers can report factual inaccuracies with supporting details to peerinsights@gartner.com.

Sources: Gartner Peer Insights, Community Guidelines; Gartner Peer Insights Vendor Resources, Submitting Requests on the Vendor Portal; Gartner Peer Insights, Technology Provider FAQ

Official review guidelines

Glassdoor (glassdoor.com)

Glassdoor publishes reviews of employers by their current and former employees, alongside salary and interview information.

Who can post: Glassdoor describes employee reviews as anonymous feedback from current and former employees about their experience with the company.

Claiming the profile: Employers can respond to reviews after signing up for a Free Employer Account.

Getting a review removed: Reviews can be reported from the company profile, and Glassdoor removes those that break its Community Guidelines, including reviews it has evidence were incentivized or coerced; it never removes content just because it is negative and employers cannot pay to have reviews removed.

Sources: Glassdoor for Employers, Employer Center Guide; Glassdoor for Employers, How to Respond to Glassdoor Reviews; Glassdoor Help Center, Flagging Content on Glassdoor; Glassdoor, Community Guidelines

Official review guidelines · Full removal policy · Glassdoor review removal

GoodFirms (goodfirms.co)

GoodFirms is a B2B directory where clients review software companies and IT, design and marketing service providers.

Who can post: GoodFirms manually verifies and moderates every review before publication. It checks reviewer identity using business email and social information, and examines content for bias, spam or conflicts of interest.

Claiming the profile: Companies can request ownership from their existing profile or through the help center claim form, followed by verification. Creating a business listing is free.

Closing or removing the profile: Businesses can send an account-deletion request using the email link in GoodFirms’ profile-deletion help article.

Getting a review removed: Vendors can report fake, fraudulent or misleading reviews by email with the relevant details. GoodFirms may delete or edit a review when supporting evidence justifies the report, but does not guarantee removal.

Sources: GoodFirms Help Center, How does Goodfirms verify my reviews?; GoodFirms Help Center, How can I claim ownership of my company profile on Goodfirms?; GoodFirms Help Center, Is it free to get listed on Goodfirms?; GoodFirms Help Center, Can I delete my Businesses’ Goodfirms Profile?; GoodFirms Help Center, A review left on my profile appears to be misleading or inaccurate – what can I do?; GoodFirms Help Center, How Do I Report a Fake, Fraudulent or Inappropriate Review?

Official review guidelines · Full removal policy

Google Business Profile (Google Maps reviews) (google.com)

Google Business Profile is the business listing shown in Google Search and Maps, where signed-in users leave star ratings and reviews of places and local businesses.

Who can post: Google Maps Help says you can write reviews for places you’ve visited while signed in to Google Maps, that reviews are public and can’t be anonymous, and that they must follow Google’s content policy.

Claiming the profile: Google says a business can add or claim its Business Profile at no charge: an unverified profile can be claimed through Google Maps and then verified, and a verified profile requires requesting ownership from the current owner.

Closing or removing the profile: A primary owner can remove a profile’s content and managers from their Google Account or mark the business permanently closed, but Google says the business might still show up on Search and Maps afterwards unless it is ineligible; removing the profile from Search and Maps is a separate request.

Getting a review removed: Owners can report a review from their Business Profile or the Reviews Management Tool, but only reviews that violate Google Maps’ content policy, such as fake or conflict-of-interest reviews, harassment or personal information, are eligible for removal; legal removals such as defamation go through a separate legal request.

Sources: Google Maps Help, Add, edit, or delete Google Maps reviews & ratings; Google Business Profile Help, Add or claim your Business Profile; Google Business Profile Help, Remove a Business Profile from your Google Account; Google Business Profile Help, Report inappropriate reviews on your Business Profile; Maps User Generated Content Policy Help, Legal Removals

Official review guidelines · Full removal policy · Google review removal

Healthgrades (healthgrades.com)

US directory of doctors and other healthcare providers. Patients rate providers through a satisfaction survey that can include a written comment.

Who can post: Patients submit surveys on a provider’s profile. Healthgrades says it validates every survey through a confirmation process and further validation steps, and reviews free-text comments against its business and privacy rules before posting them.

Claiming the profile: Providers can claim a free profile and then manage it from a Healthgrades Pro account.

Closing or removing the profile: Healthgrades says its policies prohibit complete removal of a practicing provider’s information from Healthgrades.com. Providers who believe their profile should not be displayed, or who have retired or stopped practicing, are asked to use the Contact Us form and include their NPI.

Getting a review removed: Providers can flag a survey they believe violates the Editorial Policy for audit from their Healthgrades Pro account, and report suspected falsified surveys through the Contact Us form. Healthgrades makes the final decision on removal.

Sources: Healthgrades Help Center, Frequently Asked Questions; Healthgrades Help Center, How to Flag a Review for Audit; Healthgrades, Editorial Policy

Official review guidelines · Full removal policy

HomeAdvisor (homeadvisor.com)

US marketplace that connects homeowners with home service professionals, part of the Angi group. Homeowners rate and review the professionals in its network.

Who can post: HomeAdvisor says homeowners can review any professional that is a member of HomeAdvisor, and that a dedicated team follows up on reviews to determine their authenticity.

Claiming the profile: HomeAdvisor’s terms say it allows service professionals to post profiles about themselves and their business, and that it does not review or verify the information in those profiles.

Getting a review removed: HomeAdvisor’s terms let it refuse or remove reviews that, in its sole discretion, do not address the business’s goods and services, concern a different professional or appear to be false. A rating may be held as pending while a consumer and professional resolve a dispute.

Sources: HomeAdvisor, Official Ratings & Reviews; HomeAdvisor, Terms & Conditions

Official review guidelines

Houzz (houzz.com)

Home design and renovation platform with a directory of architects, designers, contractors and other home professionals, whose clients can review them.

Who can post: Houzz’s Review Policy requires reviews to be based on first-hand experience as a client and to relate to a project undertaken with the professional; conflicts of interest and undisclosed incentives are not allowed.

Claiming the profile: Houzz’s help center describes creating a business profile through the Houzz Pro sign-up, which includes choosing a plan and starting a free trial. Houzz Pro is a paid annual subscription.

Closing or removing the profile: Users can delete their Houzz.com account, which Houzz says is permanent; an account with an active Houzz Pro subscription cannot be deleted. The help article does not say what happens to the professional profile’s reviews.

Getting a review removed: Houzz says it does not remove reviews from genuine past clients that comply with its Review Policy, which requires first-hand client experience, a project with the professional, disclosed incentives and no conflict of interest. Professionals who don’t recognize the client or project in a review are asked to contact support.

Sources: Houzz Pro Help Center, Review Policy; Houzz Pro Help Center, How to Create a Business Profile on Houzz; Houzz Pro Help Center, How Do I Delete My Account?; Houzz Pro Help Center, Can I Remove a Negative Review?

Official review guidelines · Full removal policy

Indeed (indeed.com)

Indeed, the job site, hosts Company Pages where current and former employees post anonymous company reviews and ratings.

Who can post: Indeed’s guidelines limit reviews to companies you work for or have worked for, one review per person per company, and say submitted content is anonymous.

Claiming the profile: Indeed says an official company representative may claim a Company Page and add official information to it; with a claimed page, employers can reply to reviews.

Getting a review removed: Indeed says reviews stay up unless they break its content guidelines, and that it reviews reported content and removes it within 1–2 business days if it does; it does not edit reviews, and a breaching review may be redacted with the star rating kept.

Sources: Indeed Help Center, Company Reviews: Best Practices, Policies, and Guidelines; Indeed Employer Help Center, Managing Company Reviews

Official review guidelines · Full removal policy · Indeed review removal

Justia (justia.com)

Free legal information site whose Justia Lawyer Directory lists US attorneys with profiles, client reviews and peer endorsements.

Who can post: Reviews must come from people who received legal services from the lawyer. If a lawyer flags a review, it is not published and the reviewer has seven days to contest the flag with verification; otherwise the review is permanently unpublished.

Claiming the profile: Any attorney licensed in the United States can have a free profile in the Justia Lawyer Directory. Existing profiles are claimed through a link on the profile using a personal law firm email address, by email, phone or photo verification.

Closing or removing the profile: Justia’s FAQ says an attorney who does not want their profile to be visible must first claim it and complete the claiming process before it can be hidden or deleted. Lawyers can also opt out of client reviews at any time.

Getting a review removed: Lawyers cannot remove reviews themselves but can contest a review from someone who did not receive legal services from them. Justia may remove reviews containing illegal or inappropriate content, such as threats, harassment or hate speech, at its discretion.

Sources: Justia, Client Reviews Policy; Justia Lawyer Directory, Frequently Asked Questions

Official review guidelines

kununu (kununu.com)

kununu is an employer review platform for Germany, Austria and Switzerland where employees, former employees and applicants rate employers.

Who can post: kununu’s guidelines allow ratings only of employers the author works for, has worked for or has applied to, with one rating per application process and a new rating for a current employer every 12 months; authors need a valid email address.

Getting a review removed: Employers can report a rating they suspect breaks kununu’s guidelines, for example insults, personal information about others, advertising or links. kununu checks reports in a standardized process, and where a report is well founded the rating is temporarily deactivated until the matter is clarified.

Source: kununu, Richtlinien

Official review guidelines

Lawyers.com (lawyers.com)

Consumer-facing attorney directory in the Martindale network. It shows client reviews and Martindale-Hubbell peer review ratings on lawyer profiles.

Who can post: Clients submit reviews from an attorney’s profile on Lawyers.com or Martindale.com, affirm they were a client and confirm the review by email; peer reviews come from attorneys and judges. Martindale says it cannot confirm the lawyer-client relationship with certainty.

Claiming the profile: Martindale says adding client reviews to Lawyers.com and Martindale.com profiles is free. Its paid enhanced profiles appear on Martindale, Avvo and Lawyers.com.

Closing or removing the profile: Attorneys can suppress all peer or client reviews on their profile by contacting Martindale Customer Support; individual reviews cannot be hidden.

Getting a review removed: Review removal is handled by Martindale-Hubbell: attorneys use the ‘Report Abuse’ button next to a review, including when they believe the reviewer was not a client, and Martindale says it may remove reviews with inappropriate content under its policies.

Sources: Martindale-Hubbell, Attorneys: Get Started with Peer and Client Review Ratings; Martindale-Avvo, Legal Profiles

Official review guidelines

Martindale-Hubbell (martindale.com)

Directory of attorneys and law firms known for its peer review ratings, which also publishes client reviews. Reviews appear on both Martindale.com and Lawyers.com.

Who can post: Peer reviews come from practicing attorneys and judges listed in the Martindale-Hubbell database. Client reviewers must affirm they were a client before submitting and confirm the review by email, although Martindale says it cannot confirm the lawyer-client relationship with certainty.

Claiming the profile: Martindale-Hubbell offers basic profiles without charge and a ‘Request a Change’ form to update an existing profile. Paid subscribers get extra features, such as highlighting up to two review comments.

Closing or removing the profile: Attorneys can suppress all peer or client reviews on their profile by contacting Customer Support; the scores and feedback are replaced with a notice. Individual reviews cannot be hidden.

Getting a review removed: Attorneys cannot choose which reviews display, but can ask Martindale to consider removing one with the ‘Report Abuse’ button next to the review, including when they believe the reviewer was not a client. Martindale says it may remove reviews with inappropriate content under its policies.

Sources: Martindale-Hubbell, Attorneys: Get Started with Peer and Client Review Ratings; Martindale.com, Submit a Basic Profile/Request a Change

Official review guidelines

MyBuilder (mybuilder.com)

UK marketplace where homeowners post jobs, hire tradespeople and review their experience.

Who can post: Homeowners normally review a tradesperson hired through MyBuilder once work has started or money has been paid. MyBuilder also accepts up to five reviews requested from customers outside the platform, publishing them after receiving a paid invoice to verify the job.

Claiming the profile: Tradespeople apply for a Trade Account by providing business and service information, completing an evaluation for each trade and verifying their identity. MyBuilder charges Shortlist Fees when customer contact details are shared after a tradesperson expresses interest.

Getting a review removed: Tradespeople can object through the contact form. MyBuilder investigates and may remove reviews that breach its policy or terms, including inauthentic jobs, incentives, personal information, false or misleading content, or reviews submitted before work or payment. Authors can ask for deletion, and court orders are also grounds. A negative rating alone is not enough.

Sources: MyBuilder, Reviews Policy; MyBuilder, Tradesperson Terms and Conditions, sections 3 and 10

Official review guidelines

Nextdoor (nextdoor.com)

Neighbourhood social network where members post local updates and can recommend local businesses on their Business Pages.

Claiming the profile: Nextdoor offers a free Business Page, which must be claimed by a business owner, employee or other authorized representative. Casual service providers need official business documents to verify the page before posting to the neighborhood newsfeed.

Source: Nextdoor for Business, Small business

OpenTable (opentable.com)

OpenTable is a restaurant reservation service with diner ratings and reviews on restaurant listings.

Who can post: OpenTable says only verified guests can submit its diner reviews, and that it moderates reviews for fairness and respect.

Claiming the profile: Restaurants join through OpenTable for Restaurants. Its US plans include a restaurant profile and listing, booking tools and review management, with subscription and reservation fees depending on the plan.

Getting a review removed: OpenTable may remove content that violates its Terms, which prohibit false content, threats, privacy violations and reviews involving compensation or conflicts of interest. Suspected illegal content can be reported to eunotifications@opentable.com with its URL, an explanation and a statement that the report is accurate and complete.

Sources: OpenTable for Restaurants, Trust & Security Center; OpenTable for Restaurants, Plans & Pricing; OpenTable, Terms of Use; OpenTable, Legal Notice — Illegal Content and Content Moderation

Official review guidelines

PissedConsumer (pissedconsumer.com)

PissedConsumer is a US consumer complaint and review site where people post about their experiences with companies.

Who can post: PissedConsumer’s business FAQ says posters must have personally experienced the company’s product or service.

Claiming the profile: PissedConsumer’s business FAQ does not describe claiming a page, but says businesses have always been allowed to reply for free; paid business solutions are offered separately.

Getting a review removed: PissedConsumer says it can remove content on a court order or for a Terms of Use violation, and offers a paid Legitimacy Verification Program in which an independent attorney decides whether a post complies with its Terms of Use; content can be removed or redacted as a result.

Sources: PissedConsumer, FAQ for Companies; PissedConsumer, Legitimacy Verification Program Rules and Conditions

Official review guidelines

RateMDs (ratemds.com)

Directory of doctors, dentists and other healthcare providers where patients post ratings and written reviews.

Who can post: RateMDs supports anonymous ratings, and in most cases logging in to submit one is optional, though it recommends creating an account. Ratings can be flagged by anyone and are then checked by its team.

Claiming the profile: Healthcare providers can create an account and claim their profile, which lets them update practice and contact details, get a verified checkmark, receive rating notifications and respond to ratings.

Closing or removing the profile: RateMDs keeps provider listings online for informational purposes, even when the provider no longer practices. Retired providers can request a ‘Retired’ status, which removes contact details and ranking-page visibility, leaves name-based search available and disables new ratings.

Getting a review removed: Flagged ratings are reviewed and may be removed for reasons such as hateful or threatening language, astroturfing or spamming, hearsay, privacy issues, accusations of unlawful activity, or court-appointed assessments. RateMDs says it does not accept fees for rating removal.

Sources: RateMDs Help, Do I need to create an account in order to submit a rating?; RateMDs Help, Why is a review removed or not published?; RateMDs Help, Why should I claim my profile?; RateMDs Help, I have a profile, how do I claim it?; RateMDs Help, I want to remove my profile, what should I do?

Official review guidelines

Realtor.com (realtor.com)

US property marketplace with real estate agent profiles that display client ratings and reviews.

Claiming the profile: Agents can claim or update their profile through the Realtor.com for Pros dashboard. Realtor.com advertises free profiles for National Association of REALTORS members.

Closing or removing the profile: Realtor.com says agents who do not want their profile to appear in its agent search experience can remove it by logging into their dashboard.

Getting a review removed: Realtor.com moderates reviews before publication. Agents and teams can respond from their professional dashboard and flag reviews for investigation when they breach terms, such as personal attacks, unrelated content or inappropriate language.

Sources: Realtor.com, FAQ on Agent Profiles; Realtor.com, Profile Promotion Guide; Realtor.com PRO, What to Do When You Get a Negative Real Estate Review

REVIEWS.io (reviews.io)

REVIEWS.io is a review collection platform: businesses that use it invite customers to review them, and the reviews appear on a public company page and on the business’s own site.

Who can post: Reviews written after a business’s email or SMS invitation are marked Verified Buyer; some businesses also allow reviews directly on their page without an invitation, which are shown as unverified until the reviewer sends proof of purchase.

Getting a review removed: A business can ask for moderation from its dashboard if a review wasn’t left by a verified customer, is offensive or defamatory, names staff, is spam, fraudulent or from a competitor, or is about a different company; REVIEWS.io says negative reviews alone don’t qualify.

Sources: REVIEWS.io Help Center, For Consumers FAQ; REVIEWS.io Help Center, Managing and moderating reviews on REVIEWS.io

Official review guidelines · How to delete negative reviews on REVIEWS.io

Ripoff Report (ripoffreport.com)

Ripoff Report hosts consumer complaints, called reports, about businesses and service providers, alongside responses and updates.

Who can post: Authors register for a free account, provide contact information and certify that their report is true. Moderators check for prohibited content before publication; Ripoff Report says it does not determine the truth of disputed claims.

Getting a review removed: Ripoff Report states that it does not remove entire reports on request. It may redact prohibited private information or threats. Its paid VIP Arbitration program can result in changes to challenged content, while the report itself stays online; businesses can also publish a free rebuttal.

Sources: Ripoff Report, General Frequently Asked Questions; Ripoff Report, Want to Sue Ripoff Report?; Ripoff Report, VIP Arbitration Program

Official review guidelines

Sitejabber (SmartCustomer) (smartcustomer.com)

SmartCustomer, the review site that sitejabber.com now redirects to, publishes consumer reviews of online businesses and retailers.

Who can post: SmartCustomer says that, starting February 2026, every review submitted must be verified with a proof of purchase or match a customer in the business’s database; reviews can be written independently or through a business’s invitations.

Claiming the profile: SmartCustomer says any company can claim its profile for free, which gives basic tools for responding to reviews, monitoring feedback and collecting reviews, but no control over ratings or review content.

Getting a review removed: Businesses can flag a review they believe is fraudulent or breaks the Review Integrity Guidelines from their account dashboard for the moderation team to investigate; SmartCustomer says reviews are never removed simply because they are negative.

Sources: SmartCustomer, How SmartCustomer works; SmartCustomer, Review Integrity Guidelines

Official review guidelines · Full removal policy

Thumbtack (thumbtack.com)

US marketplace for hiring local professionals, from home improvement to events and lessons. Customers review the pros they contacted or hired.

Who can post: Thumbtack distinguishes verified reviews from customers who connected with a pro through Thumbtack, marked with a ‘Hired on Thumbtack’ badge, from unverified reviews by customers who found the pro elsewhere.

Closing or removing the profile: Pros can use Hide My Business to stop appearing in Thumbtack search results. A community administrator also confirms that pros can deactivate their own accounts.

Getting a review removed: Thumbtack says it does not remove or edit reviews unless they violate its Content Policy. Pros who believe a review breaks the policy can contact support for assistance.

Sources: Thumbtack, Your Safety; Thumbtack, Smart Hiring on Thumbtack; Thumbtack Community, administrator guidance on hiding a business; Thumbtack Community, administrator guidance on account deactivation; Thumbtack Community, administrator response on negative reviews

Official review guidelines

Tripadvisor (tripadvisor.com)

Tripadvisor publishes traveler reviews of hotels, restaurants, attractions and other travel businesses.

Who can post: Tripadvisor says anyone with an account can review a business based on their own first-hand experience, submitted within one year, but people affiliated with the property, such as employees, owners, relatives and suppliers, may not.

Claiming the profile: Tripadvisor invites owners to claim their free business listing, which lets them update listing details and photos, respond to reviews and track performance.

Getting a review removed: Listing managers report a review from the Management Center, and Tripadvisor removes reviews that break its guidelines or contain illegal content, notifying the outcome and appeal options in 3–5 working days; disagreeing with a review is not enough.

Sources: Tripadvisor, Review Guidelines; Tripadvisor, Claim your free business listing; Tripadvisor Help Center, Owners Reporting a Review

Official review guidelines · Full removal policy

Trustpilot (trustpilot.com)

Trustpilot is an open review platform where consumers rate and review businesses based on a recent, genuine experience.

Who can post: Trustpilot says any consumer can review a business they have had a genuine experience with, with or without an invitation from that business; reviewers must be over 18 and the experience need not be a purchase.

Claiming the profile: Trustpilot says any business can claim its profile and reply publicly at no cost; claimed profiles get the free plan’s features, and advanced features need a paid plan.

Closing or removing the profile: Trustpilot’s guidelines say a profile page stays visible even if the business never claims it, and that Trustpilot doesn’t remove a business profile page or its reviews unless it has to.

Getting a review removed: Businesses can flag a review that breaches Trustpilot’s guidelines, for example as harmful or illegal, containing personal information, promotional, not based on a genuine experience or about a different business; Trustpilot says it won’t remove a review just because a business disagrees with it.

Sources: Trustpilot, How Trustpilot works; Trustpilot, Guidelines for businesses; Trustpilot Help Center, How to flag service reviews from your business account

Official review guidelines · Full removal policy · Trustpilot review removal

TrustRadius (trustradius.com)

TrustRadius publishes reviews of business software and technology products from users, implementers, consultants and decision-makers.

Who can post: Reviewers authenticate through LinkedIn or a work email address, and TrustRadius checks that they have recent experience with the product before publication. Reviewers may remain unnamed publicly, but their identity is known to TrustRadius.

Claiming the profile: Software vendors can obtain a free listing and add details about their products. Vendors cannot edit or remove the reviews themselves.

Getting a review removed: Suspected fake reviews can be reported to research@trustradius.com for another assessment. TrustRadius says it does not remove authentic reviews.

Sources: TrustRadius, About TrustRadius Reviews — FAQ; TrustRadius, Our Promise to Buyers; TrustRadius, How to Spot a Fake B2B Review

Official review guidelines

Vitals (vitals.com)

US directory of doctors and other healthcare providers where patients rate and review providers. Vitals profiles are part of the WebMD Care Directories.

Who can post: Vitals’ Review Guidelines say a review must involve the writer’s own experience with the provider and not be based on what they heard from someone else.

Claiming the profile: A doctor can use the ‘claim this profile’ link on their profile page and then update photos and other listing details. WebMD says its free Basic Profile covers both WebMD and Vitals.com.

Closing or removing the profile: Vitals says it is unable to remove or suppress entries on request and that physicians may not decline listing on its service. Outdated or incorrect information can be reported through its contact page.

Getting a review removed: Vitals says it does not edit comments but may remove posts that are offensive, malicious, inappropriate or not made in good faith. Review concerns for WebMD and Vitals profiles are submitted through WebMD Customer Care, and removal only follows a guidelines violation.

Sources: Vitals, Review Guidelines; Vitals, Frequently Asked Questions; WebMD Customer Care, Is a WebMD Care Directories profile free?; WebMD Customer Care, Updating/Correcting Physician Directory Listing or Review Concern

Official review guidelines

WebMD Care (doctor.webmd.com)

WebMD’s directory of doctors and other healthcare providers, where patients can rate and review providers on their profiles.

Who can post: WebMD’s Review Guidelines say a review must involve the writer’s own experience with the provider. The guidelines do not describe a process for confirming that the reviewer was a patient.

Claiming the profile: WebMD says a basic profile is free and covers WebMD and Vitals.com. A Featured Profile adds paid placement in the directory and syndication onto Vitals.

Getting a review removed: WebMD says it removes reviews only when they go against its guidelines. Providers report a review concern through the Contact Us form in WebMD Customer Care, choosing ‘Directory Profile & Reviews for WebMD/Vitals’ and including the review and its date.

Sources: WebMD Care, Review Guidelines; WebMD Customer Care, Is a WebMD Care Directories profile free?; WebMD Customer Care, What is a Featured Profile, and how can I get one?; WebMD Customer Care, Updating/Correcting Physician Directory Listing or Review Concern

Official review guidelines

Yelp (yelp.com)

Yelp is a local business directory where users review restaurants, shops, home services and other local businesses, with automated software deciding which reviews are recommended.

Who can post: Yelp’s Content Guidelines say reviews should focus on the writer’s own consumer experience with that location, bar reviews of one’s own business, employer, friends, relatives or competitors, and say businesses should never ask customers to write reviews.

Claiming the profile: Yelp says it is completely free to claim a business page, and that a claimed page does not mean the business is a Yelp advertiser.

Closing or removing the profile: Yelp says it doesn’t remove business pages from the site on request; owners can submit edits or report that the business has closed.

Getting a review removed: Owners can report a review that breaks Yelp’s Content Guidelines, such as conflict-of-interest or incentivized reviews, reviews not based on a consumer experience, threats or private information; Yelp doesn’t take sides in factual disputes, but accepts a final court order finding a review defamatory.

Sources: Yelp, Content Guidelines; Yelp for Business Support Center, What is a claimed business?; Yelp for Business Support Center, Can I remove my business page from Yelp?; Yelp Support Center, How do I report a review?; Yelp Support Center, Will Yelp remove a false or defamatory review?; Yelp Support, When should I report a review?

Official review guidelines · Full removal policy · Yelp review removal

Zillow (zillow.com)

US real estate marketplace with agent profiles where customers review their interactions with real estate professionals.

Who can post: Reviews must describe a genuine interaction with an agent and their services. Zillow moderates submissions but says it cannot verify the accuracy of otherwise compliant reviews. Family, company and incentivized reviews may be withheld as potential conflicts of interest.

Claiming the profile: All agents can create a free Zillow agent profile, including agents who are not Zillow Premier Agent partners.

Closing or removing the profile: Zillow says agents who do not want to receive reviews must delete their Agent Profile.

Getting a review removed: Suspected fraudulent reviews with no real estate service interaction, or spam, must be reported to Consumer Care. Zillow rejects submissions that breach its policy. For an otherwise compliant review an agent considers false or misleading, its stated recourse is a public clarification comment.

Sources: Zillow, Real Estate Professional Rating and Review Policy; Zillow, Agent Profiles and Search Tool Update

Official review guidelines

Zocdoc (zocdoc.com)

US online booking service for doctors, dentists and other healthcare providers, with verified patient reviews and feedback collected through partner sources.

Who can post: Zocdoc publishes verified feedback from patients who interacted with a practice, including reviews after Zocdoc appointments and reviews collected through partner sources or from patients who booked elsewhere. Moderators check every review against its guidelines.

Claiming the profile: Practices join Zocdoc to list their providers. Zocdoc says participation requires no setup fees or subscriptions, and that practices are charged a one-time fee only when a new patient books through the Zocdoc Marketplace.

Closing or removing the profile: Practices can disable discovery bookings to hide a provider from searches for new providers. Reputation bookings remain available. Permanent removal from the practice account requires contacting the service team.

Getting a review removed: Zocdoc removes a published review if it determines the review violates its Review Guidelines or Community Standards. Providers dispute reviews by emailing trustandsafety@zocdoc.com, up to one year after the review was approved.

Sources: Zocdoc, Verified Reviews; Zocdoc, Transparency & Control for Providers on Zocdoc; Zocdoc Provider Help Center, How do I turn discovery bookings on or off for providers?; Zocdoc Provider Help Center, Getting started with reviews

Official review guidelines · Full removal policy

Removal policies compared

For the exact grounds, forms, timelines and appeals of the 20 most important platforms, see the review removal policies reference. Review removal policies

The details of all 45 sites are available as an open dataset (CC BY 4.0) in CSV and JSON. CSV · JSON

When a review site becomes a problem

A false or unlawful review, a fake profile or a page that ranks for your name can cost customers and hires. Media Removal works with companies, executives and professional firms on review and profile removal, and reviews each case before recommending a route.

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